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Online Help

"R"Us Gift Cards



 
  • Can I Purchase a Gift Card Online?
    You bet! You can select from a great assortment of pre-designed cards or, you can design your own Personalized Gift Card!

    How Can I Purchase a Gift Card Online?
    It's Easy! Just follow these simple steps...

    • Go to our Gift Card purchase page, or click on this link!
    • You will be provided with two options for an online Gift Card purchase:
      • The "Standard Gift Card" allows you to select from an assortment of pre-designed gift cards. If you are interested in this option simply click on the "click here to choose a card" button at the bottom of the Standard Gift Card Section.
      • The "Design Your Own Gift Card" takes your gift card to new levels! This option allows you to add your own images, background and/or text to create your very own Gift Card! This option also comes with a Personalized Greeting Card that you can personalize as well. If you are interested in this option, simply click on the "click here to design a card" button at the bottom of the Design Your Own Gift Card section.
    • Once you have selected the type of Gift Card you'd like to purchase (Standard or Personalized Gift Card), you'll need to select the dollar value you would like loaded to your Gift Card.
    • Your next step is to select the Gift Card design you would like. Make your selection by clicking on your desired Gift Card design.
    • If you have selected to design your own Personalized Gift Card and Personalized Greeting Card, please follow the instructions to personalize your Gift Card or Greeting Card.
      • Personalized Gift Card: use the controls to the right of the Gift Card Preview to make changes to your personalization. To add a background, select that tab and add background color by clicking on one of the swatches. You can also add a background pattern on top of the color you select. To add an image, select that tab and click "Choose File" to locate the JPEG, GIF, PNG, TIF, or BMP image file on your computer that you want to use. Click "Upload New Image" to place it on your card. Use the direction pad to adjust your image on the card. To add text, select that tab and type your message in the box provided. You may also adjust the font, color, size and style.
      • Personalized Greeting Card: type your message in the boxes provided on the personalization screen. Include your own sentiments inside the card - on the left and right sides - as well as on the back page of the card. Use the tools to change the text font, color, size and style. If you want to add a photo or image to be printed inside your greeting card, click "Upload Photo" and follow the instructions to upload an image from your computer.
      • Upon personalizing your Gift Card and your Greeting Card, review your design and messaging click on "Terms of Service" to review the terms. You must check the box indicating that you have complied with the Terms of Service before you continue and complete your order.
    • Your next step is to indicate whether or not you will be shipping the Gift Card to yourself. If you want to ship the Gift Card to someone else, enter the Recipient's Name. You must also provide your return address.
      • Please note that you can add the shipping (or "ship-to") address later in the checkout process.
      • For Standard Gift Cards, you will also be prompted to include a personal message that will be included on the standard Letter Carrier that accompanies a standard Gift Card.
    • After you select "Add to Cart", you will be able to view a description of your order in your Shopping Cart, along with any other items you have added.
    • To edit an item in your Shopping Cart, click on the item's image or description to go to the Order Summary page where you may select to edit your Personalized Gift Card, edit your Personalized Greeting Card, change your Greeting Card design, preview your designs or edit your return address.
    • When you are ready to check out, select "Proceed to Secure Checkout" and sign in to your account.
    • Your final step is to select or add a shipping address for items in your cart. If you are sending items to more than one address, then select "Ship to more than one address" and enter a ship-to address for each "Recipient."
    • Once you have completed the checkout process, the Gift Card will be sent to the shipping address you selected, and a confirmation email will be sent to you.

    Can I Order Gift Cards Over the Phone?
    Yes, you can! Please note though that only standard Gift Cards can be ordered over the phone. Personalized Greeting Cards and Personalized Gift Cards must be purchased online.

    Why Can't I Order a Personalized Greeting Card and Personalized Gift Card Over the Phone?
    Creating a personalized Greeting Card and Gift Card is exactly that, personal! To that end, we feel that customers would prefer the opportunity to take their time in the creative process to explore all of the great options that are available to them! Additionally, there are several steps that the customer service support team will not be able to assist you with, such as uploading your graphics.

    What if I Can't Figure Out How to Order a Personalized Greeting Card and Personalized Gift Card?
    Not a problem! Simply call 1-800-TOYSRUS and an online specialist can explain the process to you and answer any questions you may have!


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  • Why Do I Need To Provide My Return Address When Purchasing a Gift Card Online?
    We require your return address so that in the event that your card cannot be delivered, the envelope containing your card will be returned to you at the address that you provide.

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  • How Do I Check the Balance on a Gift Card?
    Checking your "R"Us Gift Card balance is easy. CLICK HERE and you will be directed to the Sign-in page.

    • Simply enter your email address and password if you are a returning customer.
    • If you are a new customer, enter your email address and create a password.
    • Select "Check Gift Card Balance" located under Account Features on the Sign-in page.
    • Enter the Gift Card number and PIN and click on the "Check Balance" button.
    • You can also check the balance remaining on your Gift Card by calling a Guest Services specialist at 1-800-TOYSRUS or by visiting any "R"Us retail store. When you call, be sure to have your Gift Card number in front of you.

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  • How Do I Redeem a Gift Card Online?
    It's Easy! Just follow these simple steps!!

    • Go to www.babiesrus.com or www.toysrus.com and select the items you want to purchase.
    • When you are ready to checkout, click "Shopping Cart" and proceed through our regular checkout.
    • You have two locations where you can enter your gift card number (located on the back of the card)...
      • On the Payment page, or
      • On the Review Your Order page
    • Enter your 16-digit card number
    • Enter your 4-digit PIN number. CLICK HERE for more information about PINs.
    • Click "Apply Gift Cards."
    • After you have applied your Gift Card(s) to your order, you'll be asked to enter your credit card information. Gift Cards must always be used in combination with a credit card...
      • If the value of your order is equal to or less than the value of your Gift Card, no amount will be charged to your credit card.
      • If the value of your order is greater than the value of your Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

    NOTE: Please hold on to the any Gift Cards used for your purchase, even if you have used the total value. In case of any order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your gift card at the time your order is created.

    Can I use a Toys "R" Us Gift Card in a Babies "R" Us store or at Babiesrus.com?
    Absolutely! "R"Us cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at www.babiesrus.com or www.toysrus.com unless stated otherwise.

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  • What is a PIN Number and where is it located?
    A PIN is a personal identification number that is unique to your "R"Us Gift Card. It is located on the back of your card in the bottom-right corner as shown in the picture below:

    GC Back

    What if my "R"Us Gift Card does not have a PIN?
    If your "R"Us Gift Card does not have a PIN, do not enter a number in the PIN box.

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  • Is there a Limit On How Many Cards I Can Use On An Order?
    Yes. You can redeem up to five Gift Cards per order.

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  • Can I Use Promotional Codes If I Use My Gift Card?
    Absolutely! You can use eligible promotional codes when placing an order that can be paid for with an "R" Us Gift Card.

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  • Why Do I Have To Enter My Credit Card Information If I am Paying With A Gift Card - Are You Going To Charge My Credit Card?
    Not to worry! We will not charge your credit card unless the value of your order is greater than the value on your Gift Card. If this is the case, we will charge your credit card for the balance of the order at the time of shipment.

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  • When Do You Deduct The Money From My Gift Card?
    Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your gift card.

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  • Why Do I Need To Keep My Gift Card?
    It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and your are completely satisfied. If you lose or misplace your gift card, and you return your order, or all or part of your order gets cancelled, we will return the value to the original card used.

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  • What If I Lose My Gift Card But I Return My Order Or It Gets Cancelled?
    Not to worry! If you lose or misplace your card, or it's stolen, simply call us at 1-800-TOYSRUS! A customer service specialist will be able to assist you!

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  • How Can I Redeem My Gift Cards at an "R"Us Store?
    Simple! Present your Gift Card at the register, just like you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

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  • Can I Use a Canadian Toys "R" Us or Babies "R" Us Gift Card online?
    Sorry, but that's not an option at this time. Canadian Gift Cards may not be redeemed online at www.babiesrus.com or www.toysrus.com.

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  • Are There Any Rules and Regulations Regarding Gift Cards That I Should Know About?
    There are a few Rules and Regulations and are really very simple...

    • Gift Cards cannot be redeemed for cash or returned for a refund.
    • Gift Cards are not valid for purchases of items on www.personalizedbyrus.com.
    • A maximum of five Gift Cards may be applied to an order.
    • Gift Cards may be applied toward the price, gift wrap, shipping, and tax charges for eligible items.
    • Paper gift certificates that were purchased in Toys"R"Us stores may not be applied to online orders.
    • Gift Card purchases are not available at Google Checkout. You must complete the standard Toys"R"Us and Babies"R"Us checkout process if you wish to purchase "R"Us Gift Cards.
    • The purchase of Gift Cards cannot apply towards any "R"Us promotion or promotional event. For example, when you purchase a Gift Card, the amount you spend on the Gift Card would not count toward an offer of free shipping for orders of ninety-nine dollars or more.

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