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Delivery of Your Items

The delivery date of your order depends on when the order leaves our warehouse, the destination address for the item, and the shipping method.

For selected items, we offer an Estimated Delivery Date during Checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email and in the My Account section of the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed.

Please keep in mind that business days are Monday thru Friday, excluding federal holidays within the United States. You can read more about delivery times and shipping options on our Shipping Methods and Costs page.

When your order is delivered, you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging, as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  • Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service Team immediately by calling 1-800-TOYSRUS. Please have your order number available when you call.
  • If there is extensive damage to the carton, refuse the order and contact our Customer Service Team immediately by calling 1-800-TOYSRUS. Please have your order number available when you call.

Calculating Your Delivery Date: Pre-Order Items

Pre-Order items are available for purchase on the Toys"R"Us and Babies"R"Us website in advance of the manufacturer's general public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Expected shipment time for each item will be shown in your shopping cart. Please note, expected shipment times appearing in your shopping cart specify when an item is expected to leave our warehouse, not when it will arrive at its final shipping destination. Release dates may vary based on the manufacturer.