Toys"R"Us/Babies"R"Us : Help Desk
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Welcome to Online Help

Here you will find answers to most questions about shopping on our website, your order, payment options, and more. Simply select any of the categories below for complete information.

General Help

Ordering
Your Cart
Checkout
Redeeming a Promotional Code
"R"Us Gift Cards
Sales Tax
Payment Options
Rating and Review Guidelines
Ordering from a Babies"R"Us Baby Registry
Shipping
Delivery Time
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Pre-Orders
Shipping Costs
Item Availability
Oversized Items
Multiple Addresses
Faster Arrival
Changes to Shipping Method
Express Shipping
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Missed Shipping Commitment
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Redeeming a Promotional Code
"R"Us Gift Cards
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Pay Pal FAQ
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Google Checkout FAQ
Your Order
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Order Status Glossary
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Changing or Canceling Your Order
Your Account
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Forgot Your Password?
Find it In Stores
What is “Find it In Stores?”
Search and Search Results
Viewing Store Hours & Directions
Closing the Store Availability Window
Item is Currently Available
Out of Stock items
Currently unable to confirm
Pricing, Promotion & Style Disclaimers
Checking item availability while viewing a Baby Registry
Rewards"R"Us
What is Rewards"R"Us?
Earn Reward Credits with Every Purchase
Saving Your Membership Number
Invalid Membership Number
Forgot Your Number?
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Redeeming Rewards Online
Email Preference Center
Email Preference Center Overview
Creating Your Preferences
Choosing My Preferences
Updating My Preference Center
Mobile Campaigns
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Other Preference Center Topics
Returns and Warranties
Online Holiday Return Policy
Return a Product to Toysrus.com/Babiesrus.com
Returning a Product to a Toys"R"Us store
Returning a Product to a Babies"R"Us store
Damaged or Defective Products
Toys“R”Us Recalled Product Return Policy
Warranties
Buyer Protection Plan
BPP Terms & Conditions
Contact Us
Contact Us
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"R"Us Gift Cards
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MasterCard SecureCode
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About Toys"R"Us
Product Recalls
Store Locator

Baby Registry Help

Baby Registry Overview
Welcome to the "R"Us Baby Registry
Creating a Registry
How do I Create a New Registry Online?
How do I Create a New Registry In-Store?
How do I Use my Registry Password?
I Forgot my Password, What do I do?
Shopping For My Registry
How do I add items to my Registry Online?
What is the Quick Start Registry?
What is the New Parents Checklist?
What are Buying Guides and Advice?
How do I Share My Registry With My Friends and Family?
Understanding the Registry Layout
Updating a Registry
How do I Update my Registrant Information?
How do I Add Products to My Registry?
How do I Update Items in My Registry?
Searching for a Registry
How do I Search for a Registry Online?
How do I Search for a Registry In-Store?
Buying from a Registry
How do I View a Registry?
Understanding the Registry Layout
What Address will the Gifts be Sent to?
Other Registry Topics
I Forgot my Password, What do I do?
What is the Registry Completion Program?
How Long Will My Registry Remain Active?
What is "Due Date" and "Expected Arrival Date?"
What is an Alternate Name?
Is the Registry Available to International Customers?
Are Product Selections Online and in Stores the same?
What if I Create a Registry at a "ToysRus" Store?
How do I delete my Baby Registry?
What are the "BabiesRus" Registry Benefits?
Finding a Store Location

Wishlist Help

What is a Wish List?
How do I Create a Wish List?
Can I Have More Than 1 Wish List Under My Account?
How do I Add Items to my Wish List?
How do I Manage my Wish List?
How do I Update or Delete Items from My Wish List?
How do I Update my Wish List Information?
How do I Delete my Wish List?
Why are Some Items Purchased in my Wish List Still Showing?
Can I Share my Wish List with Friends and Family?
How do I Share my Wish List?
How do I Manage My Wish Lists?
How do I Find a Wish List?
How do I Find a Wish List?
I Can't Find the Wish List I Was Looking For-What Can I Do?
Is the Wish List Available to International Customers?
How do I Purchase from a Wish List?
How do I Purchase an Item from a Wish List?
Where do Items I Purchase from the Wish List get shipped?
How do I Manage my Wish List Password?
What is the Wish List Password?
How Do I Use My Wish List Password?
What Do I Do If I Forgot My Password?
Can I Change My Password?
What Other things do I Need to Know about Wish Lists?
Is there an Age Requirement for Creating a Wish List?
What Kind of Events Can I Create a Wish List for?
Can I Purchase Items from a Wish List in a Toys"R"Us Store?

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