Toys"R"Us/Babies"R"Us : Help Desk To Top
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Online Help

Payment Options


Credit cards accepted:

  • Toys"R"Us & Babies"R"Us credit cards
  • MasterCard
  • Visa
  • American Express
  • Discover

Other forms of payment:

  • U.S. Issued "R"Us Gift Cards
  • Bill Me Later®
  • PayPal™
  • Google Checkout (on our mobile site)
  • Cash / Pay in Store

Please note: Third-party forms of payment and Cash / Pay in Store option ("R"Us Gift Cards, Bill Me Later®, PayPal™, Google Checkout) cannot be used for all purchases.

We do not accept the following forms of payment:

  • CODs
  • Personal Checks
  • Layaway Plans
  • Very Important Baby (V.I.B.) cards ( V.I.B. cards can only be used in-store for the purchase of diapers, wipes, formula and baby food).

Important Payment Information

Security

  • For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorization Process and Holds on Credit and /Debit Cards

  • Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information.
  • Before your item(s) is shipped, your debit or credit card statement will show an authorization hold on your credit or debit card. This hold secures the funds but is not charged until your order ships.
  • This pending charge is an initial hold that temporarily lowers your available balance.
  • The exact amount of time until funds are cleared is determined by your bank or credit card.
  • If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution. Please contact your bank or financial institution for further details.

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Pricing

RUs Pricing

All prices on Toysrus.com/Babiesrus.com are listed in U.S. dollars. Pricing, promotions, styles and availability may vary by store and online.

Timing of Online Pricing/Promotions

All online sales will be available starting at 9:00 am EST on the initial start date of an advertised sale/promotion/special offer. The duration of the sale/promotion/special offer will be specified in the advertisement/promotion/flyer.

Store Pickup Pricing

Orders placed for Store Pickup will receive the online pricing at time of purchase.

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Credit Card Security Code


A credit card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information.

Please note: Not entering a valid security code could result in a delay in processing your order. If you have questions about where you find the security code on your card, please see the examples below.

If your credit card does not show a security number, you are not required to enter one.

Toys"R"Us & Babies"R"Us Credit Card (without a Visa or MasterCard logo)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

MasterCard (including Toys"R"Us & Babies"R"Us MasterCard)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

Visa (including Toys"R"Us & Babies"R"Us Visa)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

If you have any questions concerning your credit card's security number and the benefits of using it for all your online credit card purchases with us, contact one of our Customer Service Representatives by phone at 1-800-TOYSRUS.

Will you remember my card's security code?
No. As an added safety feature, you will be asked to enter your card's security code each time you make a purchase.

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Sales Tax


The amount of sales tax charged to an order varies depending on the state the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.

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Redeeming a Promotional Code


How to redeem promotional codes:

  1. Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSe SeNsItIvE.
  2. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
  3. Promotional codes can be applied up to your order's total value.
  4. If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will refresh accordingly.
  5. If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
    • You have not added all of the required items to your cart (including any gift with purchase items).
    • Many codes are one-time use. You've already used this code on a previous order.
    • Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
    • The code entered was not within the valid effective dates.
    If you've confirmed none of the reasons above are applicable, please contact our Guest Service Team at 1-800-TOYSRUS.

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"R"Us Gift Cards




  • Can I Purchase a Gift Card Online?
    You bet! You can select from a great assortment of pre-designed cards or, you can design your own Personalized Gift Card!

    How Can I Purchase a Gift Card Online?
    It's Easy! Just follow these simple steps...

    • Go to our Gift Card purchase page, or click on this link! here.
    • You will be provided with two options for an online Gift Card purchase:
      • The "Standard Gift Card" allows you to select from an assortment of pre-designed gift cards. If you are interested in this option simply click on the "click here to choose a card" button at the bottom of the Standard Gift Card Section.
      • The "Design Your Own Gift Card" takes your gift card to new levels! This option allows you to add your own images, background and/or text to create your very own Gift Card! This option also comes with a Personalized Greeting Card that you can personalize as well. If you are interested in this option, simply click on the "click here to design a card" button at the bottom of the Design Your Own Gift Card section.
    • Once you have selected the type of Gift Card you'd like to purchase (Standard or Personalized Gift Card), you'll need to select the dollar value you would like loaded to your Gift Card.
    • Your next step is to select the Gift Card design you would like. Make your selection by clicking on your desired Gift Card design.
    • If you have selected to design your own Personalized Gift Card and Personalized Greeting Card, please follow the instructions to personalize your Gift Card or Greeting Card.
      • Personalized Gift Card: use the controls to the right of the Gift Card Preview to make changes to your personalization. To add a background, select that tab and add background color by clicking on one of the swatches. You can also add a background pattern on top of the color you select. To add an image, select that tab and click "Choose File" to locate the JPEG, GIF, PNG, TIF, or BMP image file on your computer that you want to use. Click "Upload New Image" to place it on your card. Use the direction pad to adjust your image on the card. To add text, select that tab and type your message in the box provided. You may also adjust the font, color, size and style.
      • Personalized Greeting Card: type your message in the boxes provided on the personalization screen. Include your own sentiments inside the card - on the left and right sides - as well as on the back page of the card. Use the tools to change the text font, color, size and style. If you want to add a photo or image to be printed inside your greeting card, click "Upload Photo" and follow the instructions to upload an image from your computer.
      • Upon personalizing your Gift Card and your Greeting Card, review your design and messaging click on "Terms of Service" to review the terms. You must check the box indicating that you have complied with the Terms of Service before you continue and complete your order.
    • Your next step is to indicate whether or not you will be shipping the Gift Card to yourself. If you want to ship the Gift Card to someone else, enter the Recipient's Name. You must also provide your return address.
      • Please note that you can add the shipping (or "ship-to") address later in the checkout process.
      • For Standard Gift Cards, you will also be prompted to include a personal message that will be included on the standard Letter Carrier that accompanies a standard Gift Card.
    • After you select "Add to Cart", you will be able to view a description of your order in your Shopping Cart, along with any other items you have added.
    • To edit an item in your Shopping Cart, click on the item's image or description to go to the Order Summary page where you may select to edit your Personalized Gift Card, edit your Personalized Greeting Card, change your Greeting Card design, preview your designs or edit your return address.
    • When you are ready to check out, select "Proceed to Secure Checkout" and sign in to your account.
    • Your final step is to select or add a shipping address for items in your cart. If you are sending items to more than one address, then select "Ship to more than one address" and enter a ship-to address for each "Recipient."
    • Once you have completed the checkout process, the Gift Card will be sent to the shipping address you selected, and a confirmation email will be sent to you.

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    Can I Order Gift Cards Over the Phone?
    Yes, you can! Please note that only standard Gift Cards can be ordered over the phone. Personalized Greeting Cards and Personalized Gift Cards must be purchased online.

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    Why Can't I Order a Personalized Greeting Card and Personalized Gift Card Over the Phone?
    Creating a personalized Greeting Card and Gift Card is exactly that, personal! To that end, we feel that customers would prefer the opportunity to take their time in the creative process to explore all of the great options that are available to them! Additionally, there are several steps that the customer service support team will not be able to assist you with, such as uploading your graphics.

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    What if I Can't Figure Out How to Order a Personalized Greeting Card and Personalized Gift Card?
    Not a problem! Simply call 1-800-TOYSRUS and an online specialist can explain the process to you and answer any questions you may have!

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  • Why Do I Need to Provide my Return Address When Purchasing a Gift Card Online?
    We require your return address so that in the event that your card cannot be delivered, the envelope containing your card will be returned to you at the address that you provide.

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  • How Do I Check the Balance on a Gift Card?
    Checking your "R"Us Gift Card balance is easy. Visit www.toysrus.com/qcbalance here and you will be directed to the Sign-in Page. You can also check the gift card balance using the QR code on the back of your gift card!

    • Simply scan the QR code on the back your gift card with your mobile device. You will be instantly directed to the gift card balance inquiry screen.

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  • How Do I Redeem a Gift Card Online?
    It's Easy! Just follow these simple steps!!

    • Go to www.babiesrus.com or www.toysrus.com and select the items you want to purchase.
    • When you are ready to checkout, click "Shopping Cart" and proceed through our regular checkout.
    • You have two locations where you can enter your gift card number (located on the back of the card)...
      • On the Payment page, or
      • On the Review Your Order page
    • Enter your 16-digit card number
    • Enter your 4-digit PIN number. CLICK HERE for more information about PINs.
    • Click "Apply Gift Cards."
    • After you have applied your Gift Card(s) to your order, you'll be asked to enter your credit card information. Gift Cards must always be used in combination with a credit card...
      • If the value of your order is equal to or less than the value of your Gift Card, no amount will be charged to your credit card.
      • If the value of your order is greater than the value of your Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

    NOTE: Please hold on to any Gift Cards used for your purchase, even if you have used the total value. In case of an order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your gift card at the time your order is created.

    Can I use a Toys"R"Us Gift Card in a Babies"R"Us store or at Babiesrus.com?
    Absolutely! "R"Us Gift Cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at www.babiesrus.com or www.toysrus.com unless stated otherwise.

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  • What is a PIN Number and where is it Located?
    A PIN is a personal identification number that is unique to your "R"Us Gift Card. It is located on the back of your card in the bottom-right as shown in the picture below:

    eGift

    What if my "R"Us Gift Card does not have a PIN?
    If your "R"Us Gift Card does not have a PIN, do not enter a number in the PIN box.

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  • Is there a Limit on How Many Cards I Can Use On An Order?
    Yes. You can redeem up to five Gift Cards per order.

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  • Can I Use Promotional Codes if I Use My Gift Card?
    Absolutely! You can use eligible promotional codes when placing an order that can be paid for with an "R" Us Gift Card.

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    Why Do I Have To Enter My Credit Card Information If I am Paying With A Gift Card - Are You Going To Charge My Credit Card?
    Not to worry! We will not charge your credit card unless the value of your order is greater than the value on your Gift Card. If this is the case, we will charge your credit card for the balance of the order at the time of shipment.

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  • When Do You Deduct The Money From My Gift Card?
    Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your gift card.

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  • Why Do I Need To Keep My Gift Card?
    It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and your are completely satisfied. If you lose or misplace your gift card, and you return your order, or all or part of your order gets cancelled, we will return the value to the original card used.

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  • What If I Lose My Gift Card But I Return My Order Or It Gets Cancelled?
    Not to worry! If you lose or misplace your card, or it's stolen, simply call us at 1-800-TOYSRUS! A customer service specialist will be able to assist you!

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  • How Can I Redeem My Gift Cards at an "R"Us Store?
    Simple! Present your Gift Card at the register, just like you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.

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  • Can I Use a Canadian Toys "R" Us or Babies "R" Us Gift Card online?
    Sorry, but that's not an option at this time. Canadian Gift Cards may not be redeemed online at www.babiesrus.com or www.toysrus.com.

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  • Are There Any Rules and Regulations Regarding Gift Cards That I Should Know About?
    There are a few Rules and Regulations and are really very simple...

    • Gift Cards cannot be redeemed for cash or returned for a refund.
    • A maximum of five Gift Cards may be applied to an order.
    • Gift Cards may be applied towards the price, gift wrap, shipping, and tax charges for eligible items.
    • Paper gift certificates that were purchased in Toys"R"Us stores may not be applied to online orders.
    • Gift Card purchases are not available at Google Checkout. You must complete the standard Toys"R"Us and Babies"R"Us checkout process if you wish to purchase "R"Us Gift Cards.
    • The purchase of Gift Cards cannot apply towards any "R"Us promotion or promotional event. For example, when you purchase a Gift Card, the amount you spend on the Gift Card would not count toward the minimum purchase amount for a free shipping offer.
    • Although a promotional gift card behaves similarly to a regular gift card, there are two important differences:
      • Most promotional gift cards expire, except in states where prohibited by law.
      • Promotional gift cards may not be available for immediate redemption. There could be a delay of up to 6 hours between when the card is available for redemption.
      • Any type of restriction regarding the redemption of the promotional card will be clearly indicated on the front of the card.

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Bill Me Later ®



Bill Me Later®: Buy Fast. Feel Secure.®

Buy Fast.

  • Speed through checkout - no account numbers, no waiting, no worries.
  • Apply when you buy! Just choose Bill Me Later® at checkout and provide easy, top of mind information - in a few easy steps you're done.

Feel Secure.

  • Secure Shopping - eliminates the hassle of digging out a credit card or entering an account number.
  • "Zero Fraud Liability" Protection means you are not responsible for unauthorized charges.
  • Bill Me Later® is subject to credit approval and is a credit account offered through Chase Bank USA, N.A. to US customers who are of legal age in their state of residence.

Pay Later.

  • You get a monthly statement listing all of your Bill Me Later® purchases. You have the option to manage your account and pay your bill online.
  • Pay in full with no additional charges or make minimum monthly payments (interest charges apply) - the choice is yours.

Bill Me Later® Frequently Asked Questions

Do I need to be approved prior to selecting Bill Me Later® at checkout?
No, you do not need to complete an application or get approval prior to shopping. To request a Bill Me Later® account, simply select Bill Me Later® at checkout. A separate page will appear in which you: 1) verify the billing address you've already provided the merchant, 2) supply your date of birth and the last four digits of your Social Security Number for verification purposes, 3) Review and agree to the E-sign Consent, and 4) review and approve the Bill Me Later® Terms and Conditions to request a Bill Me Later® account.

Is there an Annual Fee?
No. There is no annual fee for using Bill Me Later®.

Does Bill Me Later® protect me from unauthorized charges?
Yes, Bill Me Later® provides "zero fraud liability" protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges.

And Bill Me Later® has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.

What does Subject to Credit Approval mean?
Bill Me Later® is a credit account that you can use to make purchases. The Bank will review and consider your credit report and other credit related information prior to approval.

Do you review my credit report every time I make a purchase?
The Bank does not review your credit report for each transaction. However, your credit report may be reviewed for some transactions and periodically to provide you with the maximum buying power possible.

Do I have a credit line and how much is it?
The Bank does not issue a credit line. To enhance your convenience, security and buying power, The Bank approves and extends credit for each transaction.

Where else can I use Bill Me Later®?
A growing network of merchants accepts Bill Me Later®. A complete list of the merchants that accept Bill Me Later® is provided on the Bill Me Later® website at www.billmelater.com.

How can I contact Bill Me Later® to find out more about this payment method?
Web: you may visit the Bill Me Later® website at www.billmelater.com or email your questions to customercare@billmelater.com.


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PayPal™


PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Process

  • If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to PayPal.com to complete your payment.
  • Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is cancelled.

For more information, visit the PayPal Help Center.
Sign up for PayPal now.


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PayPal FAQ


  1. How does PayPal work?
  2. How Do I Create a PayPal Account?
  3. How secure is PayPal?
  4. How Do I Contact PayPal Customer Service?


  • How does PayPal work?
    PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout and choose your method of payment. Your funds are transferred immediately and securely.
    Sign up for PayPal now


  • How Do I Create a PayPal Account?
    To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
    Sign up for PayPal now


  • How secure is PayPal?
    PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
    Sign up for PayPal now


  • How Do I Contact PayPal Customer Service?
    For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

    If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

    Customer Service: 1-402-935-2050 (a U.S. telephone number)
    4:00 AM PDT to 10:00 PM PDT Monday through Friday
    6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

    Sign up for PayPal now


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Pay in Store

You can now reserve your online order and pay with cash at any Toys"R"Us or Babies"R"Us store located in the U.S. within 48 hours. It's simple! First, place your order online and select Pay in Store as your payment option. Second, you can either print a copy of the Order Confirmation email you receive which confirms your Pay in Store order has been placed or, you can use your Smartphone at the store to scan the barcode found in this email. Last, take the printed email Order Confirmation or your Smartphone and visit a store to pay for your order. You can pay using cash, credit card, gift cards or any other method of payment accepted at the store. Your order will ship after your full payment is received.

There are a few restrictions you should be aware of:

  • Gift Cards, Pre-order items, Ship to Store orders and items selected with same day Store Pickup orders cannot be purchased using the Pay in Store method of payment.
  • Pay in Store cannot be combined with credit cards, gift cards or gift certificates during online checkout.
  • Same day Store Pickup orders, Ship to Store orders and orders shipping internationally are not eligible for Pay in Store.
  • Returns made to a Toys"R"Us or Babies"R"Us store will be refunded to the original form of payment used at the store when you paid for your order.
  • Returns made to the Online Returns Center will be refunded using an eGift Card within 24 hours of processing. This eGift Card may be exchanged in any Toys"R"Us or Babies"R"Us store for a full refund back to your original method of payment. To help speed the process, please bring your eGift Card email and your original payment receipt when you visit the store.

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Layaway (Offered In Stores and Online)

Our Layaway program offers customers the opportunity to place virtually any item on layaway by making small payments over an extended period on eligible items either in store, or online. Most items are eligible for layaway with the following exclusions: Food/Formula, Clothing and Special Orders.

Terms and Conditions - (Bi-monthly payments - 1 deposit and 6 payments)

The Layaway program is available at www.toysrus.com and www.babiesrus.com and at Toys"R"Us and Babies"R"Us stores, and Toys"R"Us Express and Toys"R"Us Outlet locations.

A deposit of at least 10% of the total price of your order and a $5 service fee are due when the merchandise is put into Layaway. Upfront fees are waived during promotional "Free Layaway" period. You may make additional payments at any time, but payments must be made bi-monthly as follows: 20% of the total price of the order within fifteen (15) days; 30% within thirty (30) days; 40% within forty-five (45) days; 50% within sixty (60) days; 60% within seventy-five (75) days, and the total price of the order must be paid within ninety(90) days or prior to the end of the Holiday Layaway period, whichever is earlier. (See a Team Member for details on Holiday Layaway period dates.) In Maryland, the service fee is limited to $1 for goods $500 or less, and $5 for goods over $500.

  • Your contract will be automatically cancelled and ordered merchandise will be returned to stock if you have not made payments according to the bi-monthly payment schedule or the balance is not paid in full within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.
  • In store, you may pay by cash, check, credit card, debit card or gift card. Online, you may pay by credit card, debit card, or gift card.
  • You may not make changes to this Layaway order. If you no longer desire the specified merchandise, you must cancel your order. In Rhode Island and Ohio, you may cancel your order within fourteen (14) days without any cancellation fee, and re-order any items at that time. In Maryland, there is no cancellation fee for orders cancelled within seven (7) days of the order. Also in Maryland, if the price of the item you order is reduced within ten (10) days of your order, you are entitled to a credit for the difference in price.

Additional Layaway Information

  • You may pay the full balance on your Layaway order at any time.
  • In-Store Layaway items will be made available in the store you created your order, immediately upon final payment.
  • Once you have made your final layaway payment, your items will be available for store pick up or ship to home depending on the method you selected when creating your layaway order.
  • Large boxed items will be made available within five (5) to ten (10) days of final payment and may not be available for immediate pickup.
  • A picture ID is required for all new Layaway contracts, pickups and refunds that take place in the store. Layaway contracts are nontransferable.
  • You may request a written record of your payments at any time. You will receive a receipt for each in store payment made towards the balance due or a payment confirmation email for each online payment made.

Making Layaway Payments

You can make payments towards your layaway order in any store during business hours or online, 24 hours a day. Online layaway payments are simple and save you time! Here's how...

  1. Logon to https://www.toysrus.com/layaway/payment.jsp
  2. Enter your Order Number
  3. Make a Payment based on your scheduled amount or more!

Cancellation Policy

You may cancel your layaway order at any time, prior to making your final payment, by following the steps below depending on the type of order you created:

  • Layaway created in store: Cancel your order in person in the store where you created your order.
  • Layaway created online: Call Customer Service at 1-800-TOYSRUS.

Your order will be automatically cancelled and ordered merchandise returned to stock:

  • If you have not made payments of 20% of the total price of the order within fifteen (15) days; 30% within thirty (30) days; 40% within forty five (45) days; 50% within sixty (60) days; 60% within seventy five (75) days.
  • If your balance is not paid in full within ninety (90) days or prior to the end of the holiday layaway period, whichever is earlier. (See a Team Member for details on holiday layaway period dates)
  • If you do not pick up your merchandise at the store you have designated within seven (7) days after it is made available.

For orders created in store, a full refund less the cancellation fee will be refunded to you in person in cash or as a credit to your charge card or debit card. For orders created online, a full refund less the cancellation fee will be refunded to you via Electronic Gift Card, which can be exchanged for cash at Toys "R" Us or Babies "R" Us stores, including Express and Outlet locations. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.

In the event of a cancellation before the end of ninety (90) days, you must request a refund in person at your designated store. You are eligible for a full refund less the cancellation fee.

The cancellation fee on all layaway contracts is $10. In Maryland, Rhode Island and Ohio, the cancellation fee cannot exceed 10%. In Rhode Island and Ohio there is no cancellation fee for orders cancelled within fourteen (14) days of the order. In Maryland, there is no cancellation or service fee for orders cancelled within seven (7) days of the order.

If, when you make your final payment, we are unable to provide you with the merchandise specified in the layaway contract, you will receive a full refund of the deposit and all subsequent payments made under this contract except as provided by law.

Online Layaway FAQ's

How does it work?

When browsing for items, look for the "Add to Layaway Cart" button on the product page. You will be presented with two options for delivery after selecting your first item for layaway; Ship to Home or Free Store Pick-Up.

Is every item eligible for layaway?

Most items are eligible for layaway with the following exclusions: Food/Formula, Clothing and Special Orders

Can I pick some items up at a store and have some items shipped to my home from the same order?

When creating a layaway order online, you will have the option to either pick up all of your items in a store of your choosing, or have all of your items shipped to your home. If you prefer to have some items picked up and others shipped, you will need to create two separate online orders.

Are all shipping options available for my layaway order?

No. Your online order will always ship via Economy shipping unless your items are over-sized, in which case your item(s) will be shipped via freight. For orders shipping to Alaska and Hawaii, your order items will be shipped via Standard shipping method.

Do I pay online or in store?

You can make payments online 24 hours a day, or at any store during business hours.

How will I know when my order has been filled?

You will receive an Order Processing email within 24 business hours.

How will I know when to go to the store or that my order has shipped to my home?

  • Ship to Home - If your online layaway order is being shipped to your home, you will receive a "Final Payment Received-Order Shipping to Home" email.
  • Free Store Pick-Up - After making your final payment, you will receive the "Ready for Store Pickup" email. Please do not confuse this with any other email communication about your order such as the order acknowledgement, order status etc.

Do I need to bring anything to the store when I pickup my order?

Yes, you will need the following items when picking up your order:

  1. Ready for Store Pickup Email
  2. Valid ID: Driver's License or government- issued ID (where the first and last names match the billing name entered for the order)

How do I return my Online Layaway Order?

  • Ship to Home - For Online Layaway Orders shipped to your home, you can return your order to our Online Return Center or to your local Toys"R"Us or Babies"R"Us location by bringing along your packing slip.
  • Free Store Pick-Up - For Online Layaway Orders that you picked up in store, you can return your order simply by visiting Guest Services at any Toys"R"Us or Babies"R"Us store and bringing your "Ready for Pick Up" email.

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