Toys"R"Us/Babies"R"Us : Help Desk To Top
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Online Help

Payment Options

Credit cards accepted:

  • Toys"R"Us & Babies"R"Us credit cards
  • MasterCard
  • Visa
  • American Express
  • Discover

Other forms of payment:

  • U.S. Issued "R"Us Gift Cards
  • PayPal
  • Google Checkout (on our mobile site)
  • Cash / Pay in Store
  • Layaway Plans

Please note: Third-party forms of payment and Cash / Pay in Store option ("R"Us Gift Cards, PayPal, Google Checkout) cannot be used for all purchases.

We do not accept the following forms of payment:

  • CODs
  • Personal Checks

Important Payment Information


  • For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.

Authorization Process and Holds on Credit and Debit Cards

Before your item(s) is shipped, your debit or credit card statement may show what looks like a charge to your account - This is known as an "authorization hold" and is placed on your account by your financial institution to make sure funds are available once your order ships. While you have not been charged, this hold does lower your available balance and typically lasts 3-7 days, depending on the policy of your financial institution.

  • Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information.
  • If an order is canceled, the authorization hold will expire in accordance with the terms of your financial institution.
  • If you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. You will receive an email confirming credit back to your ORIGINAL card once we are able to reissue credit.
  • Please see below for general guidelines on credit/debit card holds for most major financial institutions.

General Guidelines for Authorization Holds based upon financial institutions

Regular Orders = Authorization Holds occur at the time the order is placed and will typically drop once the order is shipped.

Presell Orders = Since the expected ship date is typically longer than non-presell orders, your card may be reauthorized prior to shipping to ensure the funds are held.

Cancelled Orders = Timelines for authorization holds vary based on financial institutions policies.

General guidelines for typical lengths of holds:

Payment TypeTypical Length of Hold*
American Express7 days
Visa3 to 5 days
MasterCard3 to 5 days
Discover10 days
ToysRUs Credit Card4 days

*Typical length of hold is an estimate and not a guaranteed timeframe.



RUs Pricing

All prices on are listed in U.S. dollars. Pricing, promotions, styles and availability may vary by store and online.

Timing of Online Pricing/Promotions

All online sales will be available starting at 9:00 am EST on the initial start date of an advertised sale/promotion/special offer. The duration of the sale/promotion/special offer will be specified in the advertisement/promotion/flyer.

Store Pickup Pricing

Orders placed for Store Pickup will receive the online pricing at time of purchase.


Credit Card Security Code

A credit card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information.

Please note: Not entering a valid security code could result in a delay in processing your order. If you have questions about where you find the security code on your card, please see the examples below.

If your credit card does not show a security number, you are not required to enter one.

Toys"R"Us & Babies"R"Us Credit Card (without a Visa or MasterCard logo)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

MasterCard (including Toys"R"Us & Babies"R"Us MasterCard)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

Visa (including Toys"R"Us & Babies"R"Us Visa)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.

If you have any questions concerning your credit card's security number and the benefits of using it for all your online credit card purchases with us, contact one of our Customer Service Representatives by phone at 1-800-TOYSRUS.

Will you remember my card's security code?
No. As an added safety feature, you will be asked to enter your card's security code each time you make a purchase.


Sales Tax

The amount of sales tax charged to an order varies depending on the state the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.


Redeeming a Promotional Code

How to redeem promotional codes:

  1. Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSe SeNsItIvE.
  2. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
  3. Promotional codes can be applied up to your order's total value.
  4. If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will refresh accordingly.
  5. If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
    • You have not added all of the required items to your cart (including any gift with purchase items).
    • Many codes are one-time use. You've already used this code on a previous order.
    • Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
    • The code entered was not within the valid effective dates.
    If you've confirmed none of the reasons above are applicable, please contact our Guest Service Team at 1-800-TOYSRUS.


"R"Us Gift Cards

How Can I Purchase a Gift Card Online?

  • Go to our Gift Card purchase page, or click on this link and follow instructions to checkout.
  • You will be provided with three options for an online Gift Card purchase:
    • The "Standard Gift Card" allows you to select from an assortment of pre-designed gift cards
    • The "eGift Card" allows you to email a card to a recipients email address which they should receive within a half hour.
    • The "Design Your Own Gift Card" option allows you to select either a Toys"R"Us or Babies"R"Us template, add your own images, and text to create your very own Gift Card! This option also comes with a Personalized Greeting Card that you can personalize as well. If you are interested in this option, simply click on the "click here to design a card".

      To add an image, select that tab and click "Choose File" to locate the JPEG, GIF, PNG, TIF, or BMP image file on your computer that you want to use. Click "Upload New Image" to place it on your card. Use the direction pad to adjust your image on the card. To add text, select that tab and type your message in the box provided. You may also adjust the font, color, size and style.
  • Once you have selected the type of Gift Card you'd like to purchase (Standard, eGift or Personalized Gift Card), you'll need to select the dollar value you would like loaded to your Gift Card.


Can I Order Gift Cards Over the Phone?
Yes, you can! Please note that only standard Gift Cards can be ordered over the phone. Personalized Greeting Cards and Personalized Gift Cards must be purchased online.


What if I Can't Figure Out How to Order a Personalized Greeting Card and Personalized Gift Card?
Simply call 1-800-TOYSRUS and an online specialist can explain the process to you and answer any questions you may have!


Why Do I Need to Provide my Return Address When Purchasing a Gift Card Online?
We require your return address so that in the event that your card cannot be delivered, the envelope containing your card will be returned to you at the address that you provide.


How Do I Check the Balance on a Gift Card?
Visit and you will be directed to the Sign-in Page. You can also check the gift card balance using the QR code on the back of your gift card!

  • Simply scan the QR code on the back your gift card with your mobile device. You will be instantly directed to the gift card balance inquiry screen.


How Do I Redeem a Gift Card Online?

  • Go to or and select the items you want to purchase.
  • When you are ready to checkout, click "Shopping Cart" and proceed through our regular checkout.
  • You have two locations where you can enter your gift card number (located on the back of the card)...
    • On the Payment page, or
    • On the Review Your Order page
  • Enter your 16-digit card number
  • Enter your 4-digit PIN number.
  • Click "Apply Gift Cards."
  • After you have applied your Gift Card(s) to your order, you'll be asked to enter your credit card information. Gift Cards must always be used in combination with a credit card...
    • If the value of your order is equal to or less than the value of your Gift Card, no amount will be charged to your credit card.
    • If the value of your order is greater than the value of your Gift Card, we will charge the balance of the order to your credit card at the time of shipment.

NOTE: Please hold on to any Gift Cards used for your purchase, even if you have used the total value. In case of an order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your gift card at the time your order is created.


Can I use a Toys"R"Us Gift Card in a Babies"R"Us store, FAO store or at
"R"Us Gift Cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at or unless stated otherwise.


What is a PIN Number and where is it Located?
A PIN is a personal identification number that is unique to your "R"Us Gift Card. It is located on the back of your card in the bottom-right as shown in the picture below:


What if my "R"Us Gift Card does not have a PIN?
If your "R"Us Gift Card does not have a PIN, please contact customer service at 1-800-TOYSRUS.


Is there a Limit on How Many Cards I Can Use on an Order?
Yes. You can redeem up to five Gift Cards per order.


Can I Use Promotional Codes if I Use My Gift Card?
You can use eligible promotional codes when placing an order that can be paid for with an "R" Us Gift Card.


Why Do I Have To Enter My Credit Card Information If I am Paying With A Gift Card - Are You Going To Charge My Credit Card?
We will not charge your credit card unless the value of your order is greater than the value on your Gift Card. If this is the case, we will charge your credit card for the balance of the order at the time of shipment.


When Do You Deduct The Money From My Gift Card?
Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your gift card.


Why Do I Need To Keep My Gift Card?
It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and your are completely satisfied. If you lose or misplace your gift card, and you return your order, or all or part of your order gets cancelled, we will return the value to the original card used.


What If I Lose My Gift Card But I Return My Order Or It Gets Cancelled?
If you lose or misplace your card, or it's stolen, simply call us at 1-800-TOYSRUS! A customer service specialist will be able to assist you!


How Can I Redeem My Gift Cards at an "R"Us Store?
Present your Gift Card at the register, just like you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.


Can I Use a Canadian Toys "R" Us or Babies "R" Us Gift Card online?
Sorry, but that's not an option at this time. Canadian Gift Cards may not be redeemed online at or


Are There Any Rules and Regulations Regarding Gift Cards That I Should Know About?
There are a few Rules and Regulations and are really very simple...

  • Gift Cards cannot be redeemed for cash or returned for a refund.
  • A maximum of five Gift Cards may be applied to an order.
  • Gift Cards may be applied towards the price, gift wrap, shipping, and tax charges for eligible items.
  • Gift Cards may not be used to purchase gift cards - either Toys"R"Us or other gift cards.
  • Paper gift certificates that were purchased in Toys"R"Us stores may not be applied to online orders.
  • Gift Card purchases are not available at Google Checkout. You must complete the standard Toys"R"Us and Babies"R"Us checkout process if you wish to purchase "R"Us Gift Cards.
  • The purchase of Gift Cards cannot apply towards any "R"Us promotion or promotional event. For example, when you purchase a Gift Card, the amount you spend on the Gift Card would not count toward the minimum purchase amount for a free shipping offer.
  • Although a promotional gift card behaves similarly to a regular gift card, there are two important differences:
    • Most promotional gift cards expire, except in states where prohibited by law.
    • Promotional gift cards may not be available for immediate redemption. There could be a delay of up to 6 hours between when the card is available for redemption.
    • Any type of restriction regarding the redemption of the promotional card will be clearly indicated on the front of the card.



PayPal is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Process

  • If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to to complete your payment.
  • Once you have been redirected to, you will have 25 minutes to complete the payment before your order is cancelled.

For more information, visit the PayPal Help Center.
Sign up for PayPal now.


PayPal FAQ

  1. How does PayPal work?
  2. How Do I Create a PayPal Account?
  3. How secure is PayPal?
  4. How Do I Contact PayPal Customer Service?

  • How does PayPal work?
    PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout and choose your method of payment. Your funds are transferred immediately and securely.
    Sign up for PayPal now

  • How Do I Create a PayPal Account?
    To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
    Sign up for PayPal now

  • How secure is PayPal?
    PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
    Sign up for PayPal now

  • How Do I Contact PayPal Customer Service?
    For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

    If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

    Customer Service: 1-402-935-2050 (a U.S. telephone number)
    4:00 AM PDT to 10:00 PM PDT Monday through Friday
    6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

    Sign up for PayPal now


Pay in Store

You can now reserve your online order and pay with cash at any Toys"R"Us or Babies"R"Us store located in the U.S. within 48 hours. It's simple! First, place your order online and select Pay in Store as your payment option. Second, you can either print a copy of the Order Confirmation email you receive which confirms your Pay in Store order has been placed or, you can use your Smartphone at the store to scan the barcode found in this email. Last, take the printed email Order Confirmation or your Smartphone and visit a store to pay for your order. You can pay using cash, credit card, gift cards or any other method of payment accepted at the store. Your order will ship after your full payment is received.

There are a few restrictions you should be aware of:

  • Gift Cards, Pre-order items, Ship to Store orders and items selected with same day Store Pickup orders cannot be purchased using the Pay in Store method of payment.
  • Pay in Store cannot be combined with credit cards, gift cards or gift certificates during online checkout.
  • Same day Store Pickup orders, Ship to Store orders and orders shipping internationally are not eligible for Pay in Store.
  • Returns made to a Toys"R"Us or Babies"R"Us store will be refunded to the original form of payment used at the store when you paid for your order.
  • Returns made to the Online Returns Center will be refunded using an eGift Card within 24 hours of processing. This eGift Card may be exchanged in any Toys"R"Us or Babies"R"Us store for a full refund back to your original method of payment. To help speed the process, please bring your eGift Card email and your original payment receipt when you visit the store.


Layaway (Offered In Stores)

Our program offers customers the opportunity to place virtually any item purchased in store on layaway by making small payments over an extended period. Purchases must be made in store but payments can be made either in stores or online. Most items are eligible for layaway with the following exclusions: Food/Formula, Clothing and Special Orders.

Terms and Conditions - (Payments every 30 days - 1 deposit and 3 payments)

The Layaway program is available at all Toys"R"Us and Babies"R"Us stores, including Toys"R"Us Express and Toys"R"Us Outlet locations.

A deposit of at least 10% of the total price of your order and a $5 service fee are due when the merchandise is put into Layaway. Upfront fees are waived during promotional "Free Layaway" period. You may make additional payments at any time, but payments must be made every 30 days as follows: 40% of the total price of the order within thirty (30) days; 70% within sixty (60), and the total price of the order must be paid within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. (See a Team Member for details on Holiday Layaway period dates.) In Maryland, the service fee is limited to $1 for goods $500 or less, and $5 for goods over $500.

  • Your contract will be automatically cancelled and ordered merchandise will be returned to stock if you have not made payments according to the payment schedule or the balance is not paid in full within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.
  • In store, you may pay by cash, check, credit card, debit card or gift card. Online, you may pay by credit card, debit card, or gift card.
  • You may not make changes to this Layaway order. If you no longer desire the specified merchandise, you must cancel your order. In Rhode Island and Ohio, you may cancel your order within fourteen (14) days without any cancellation fee, and re-order any items at that time. In Maryland, there is no cancellation fee for orders cancelled within seven (7) days of the order. Also in Maryland, if the price of the item you order is reduced within ten (10) days of your order, you are entitled to a credit for the difference in price.

Additional Layaway Information

  • You may pay the full balance on your Layaway order at any time.
  • In-Store Layaway items will be made available in the store you created your order, immediately upon final payment.
  • Large boxed items will be made available within five (5) to ten (10) days of final payment and may not be available for immediate pickup.
  • A picture ID is required for all new Layaway contracts, pickups and refunds that take place in the store. Layaway contracts are nontransferable.
  • You may request a written record of your payments at any time. You will receive a receipt for each in store payment made towards the balance due or a payment confirmation email for each online payment made.

Making Layaway Payments

You can make payments towards your layaway order in any store during business hours or online, 24 hours a day. Online layaway payments are simple and save you time! Here's how...

  1. Logon to
  2. Enter your Order Number
  3. Make a Payment based on your scheduled amount or more!

Cancellation Policy

You may cancel your layaway order at any time in the store in which you created it.

Your order will be automatically cancelled and ordered merchandise returned to stock:

  • If you have not made payments of 40% of the total price of the order within thirty (30) days; and 70% within sixty (60) days.
  • If your balance is not paid in full within ninety (90) days or prior to the end of the holiday layaway period, whichever is earlier. (See a Team Member for details on holiday layaway period dates)
  • If you do not pick up your merchandise at the store you have designated within seven (7) days after it is made available.

When your order is cancelled, a full refund less the cancellation fee will be refunded to you in person in cash or as a credit to your charge card or debit card. In Maryland, you have fifteen (15) days after the payment deadlines to make the required payment and avoid cancellation.

In the event of a cancellation before the end of ninety (90) days, you must request a refund in person at your designated store. You are eligible for a full refund less the cancellation fee.

The cancellation fee on all layaway contracts is $10. In Maryland, Rhode Island and Ohio, the cancellation fee cannot exceed 10%. In Rhode Island and Ohio there is no cancellation fee for orders cancelled within fourteen (14) days of the order. In Maryland, there is no cancellation or service fee for orders cancelled within seven (7) days of the order.

If, when you make your final payment, we are unable to provide you with the merchandise specified in the layaway contract, you will receive a full refund of the deposit and all subsequent payments made under this contract except as provided by law.