Credit cards accepted:
- Toys"R"Us & Babies"R"Us credit cards
- MasterCard
- Visa
- American Express
- Discover
Other forms of payment:
- "R"Us Gift Cards
- Bill Me Later®
- PayPal™
- Google Checkout
Please note: Third-party forms of payment ("R"Us Gift Cards, Bill Me Later®, PayPal™, Google Checkout) cannot be used for all purchases.
We do not accept the following forms of payment:
- CODs
- Personal Checks
- Layaway Plans
- Credit Cards with billing addresses outside of the United States
Important Payment Information
- For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. We reserve the right to cancel any order that does not match these criteria.
- An important note about debit and credit card transactions:
Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information. Before your item(s) is shipped, your debit or credit card statement will show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
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A credit card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is the 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information.
Please note: Not entering a valid security code could result in a delay in processing your order. If you have questions about where you find the security code on your card, please see the examples below.
If your credit card does not show a security number, you are not required to enter one.
Toys"R"Us & Babies"R"Us Credit Card (without a Visa or MasterCard logo)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.
MasterCard (including Toys"R"Us & Babies"R"Us MasterCard)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.
Visa (including Toys"R"Us & Babies"R"Us Visa)
Your security code is the 3-digit number found on the back of your credit card near the signature panel.
If you have any questions concerning your credit card's security number and the benefits of using it for all your online credit card purchases with us, contact one of our Customer Service Representatives by phone at 1-800-TOYSRUS.
Will you remember my card's security code?
No. As an added safety feature, you will be asked to enter your card's security code each time you make a purchase.
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The amount of sales tax charged to an order varies depending on the state the item(s) will be shipped to and local sales tax laws. You will be able to see the sales tax amount before submitting your order.
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How to redeem promotional codes:
- Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSe SeNsItIvE.
- Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
- Promotional codes can be applied up to your order's total value.
- If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will refresh accordingly.
- If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
- You have not added all of the required items to your cart (including any gift with purchase items).
- Many codes are one-time use. You've already used this code on a previous order.
- Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
- The code entered was not within the valid effective dates.
If you've confirmed none of the reasons above are applicable, please contact our Guest Service Team at 1-800-TOYSRUS.
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Can I Purchase a Gift Card Online?
You bet! You can pick and choose from a large selection of pre-designed cards, or you can design your own Personalized Gift Card.
How Can I Purchase a Gift Card Online?
It's easy! Just follow these simple steps...
- Visit our Gift Card homepage by clicking here.
- Here, you can choose between three different Gift Card options:
- Standard Gift Card: Choose from an assortment of pre-designed gift cards. To get started, click Choose A Card.
- Design Your Own Gift Card: Take your gift to new levels by designing your own Gift Card! You can add your own images, background and/or text to create a unique, one-of-a-kind card. This option also comes with a Personalized Greeting Card that can be customized as well. To get started, click Design A Card.
- eGift Card: Give that special someone the perfect gift, delivered right to their inbox! Choose from an assortment of pre-designed images and add your own message. To get started, click Send eGift Card.
- Once you have selected a Gift Card option, simply follow the directions below.
Standard Gift Card:
- Select the dollar value you'd like loaded onto your Gift Card or enter your own amount in the corresponding field. You can also select the number of Gift Cards you'd like to purchase.
- Choose a Gift Card design by filling in the corresponding bubble next to your design choice.
- You can also choose to send your Gift Card inside a personalized greeting card. Simply fill out the corresponding bubble next to "Yes, I'd like to send the Gift Card Inside a Personalized Greeting Card ($4.50 plus Gift Card Value)." OR "No thanks, I'd like to send the Gift Card Inside a Letter Carrier ($1.95 plus Gift Card Value)."
- Next, indicate whether you'll be shipping the Gift Card to "Other Recipient(s)" OR "Myself."
- For each Gift Card you've selected, enter the recipient's name in the "To" field and the sender's name in the "From" field. You can also add a personal message if you'd like.
- Please note...
- If you opted to purchase more than one Gift Card...
- Click "Apply to all Letter Carriers" if you'd like each Gift Card's information to be the same.
- The shipping (or "ship-to") address later during the checkout process.
- Each personal message will be included on the standard Letter Carrier that accompanies a standard Gift Card.
- Then, enter the return address that will be printed on each Gift Card envelope.
- Click "Add to Cart" to continue or "Go Back" to return to a previous page.
- Once you click "Add to Cart," you'll be able to view a description of your order in your Cart, along with any other items you've added while shopping.
- To edit an item in your Cart — including its Dollar Value and Gift Card design — simply click on the item's image or description.
- When you're ready to check out, select "Proceed to Secure Checkout." If you are a registered guest, simply sign in and continue. Or, if you don't have an account and you'd like to proceed without signing in, simply enter the required information under "Enter Billing Address."
- Finally, select or add a shipping address for the item(s) in your cart. If you are sending items to more than one address, select "Ship to multiple addresses," and you can enter a ship-to address for each recipient on the next page.
- Once you've completed the checkout process, your Gift Card(s) will be sent to the shipping address selected, and you will receive a confirmation email.
Design Your Own Gift Card:
- Select the dollar value you'd like loaded onto your Gift Card or enter your own amount in the corresponding field. You can also select the number of Gift Cards you'd like to purchase.
- Next, fill in the bubble next to "Design your own." Then, click "Continue."
- Please note: To select a pre-designed Gift Card, click "Use one of ours." Then follow the instructions above, under "Standard Gift Card."
- Personalizing your Gift Card:
- Use the controls to the right of the Gift Card Preview to personalize your Gift Card(s). To add a background, select the corresponding tab and add background color by clicking on one of the swatches. You can also add a background pattern on top of the color you selected by clicking one of the patterns.
- To add an image, select the corresponding tab and click "Upload Image." Then click "Choose File" to locate the JPEG, GIF, PNG, TIF or BMP image file on your computer that you'd like to use. Click "Upload Photo" to place the selected image on your card. Use the direction pad to adjust your image on the card. To add text, select the corresponding tab and type your message in the space provided. You can also adjust the font, color, size and style of the text.
- After personalizing your Gift Card, review your design and messaging. Then, click the "Terms of Service" link to review the terms. You must check the box indicating that you have complied with the Terms of Service before you can continue.
- Once you click continue, you can create a Personalized Greeting Card.
- Personalizing your Greeting Card:
- First, select a greeting card from one of the options provided.
- To personalize your selected card, click "Personalize." To leave the card as is, click "Send As Is."
- Type your message in the space provided on the personalization screen. Include your own sentiments inside the card — on the left and right sides — as well as on the back page. Use the tools to change the text font, color, size and style.
- If you want to add a photo or image to be printed inside your greeting card, click "Upload Image" and follow the instructions to upload an image from your computer.
- After personalizing your Greeting Card, review your design and messaging. Then, click the "Terms of Service" link to review the terms. You must check the box indicating that you have complied with the Terms of Service before you can continue.
- Next, indicate whether you'll be shipping the Gift Card to "Other Recipient(s)" OR "Myself."
- Fill out the name of the Gift Card recipient(s) in the corresponding Name fields.
- Then, enter the return address that will be printed on each Gift Card envelope.
- Click "Add to Cart" to continue or "Go Back" to return to a previous page.
- Once you click "Add to Cart," you'll be able to view a description of your order in your Cart, along with any other items you've added while shopping.
- To edit an item in your Cart - including its Dollar Value and Gift Card design - simply click on the item's image or description.
- When you're ready to check out, select "Proceed to Secure Checkout." If you are a registered guest, simply sign in and continue. Or, if you don't have an account and you'd like to proceed without signing in, simply enter the required information under "Enter Billing Address."
- Finally, select or add a shipping address for the item(s) in your cart. If you are sending items to more than one address, select "Ship to multiple addresses," and you can enter a ship-to address for each recipient on the next page.
- Once you've completed the checkout process, your Gift Card(s) will be sent to the shipping address you selected, and a confirmation email will be sent to you.
eGift Card:
- Select the quantity of eGift Cards you'd like to purchase by clicking the drop-down menu under the image you'd like to include on your eGift Card. You can add up to 10 eGift Cards per order.
- Depending on the number of eGift Cards you are purchasing, you'll have the same number of eGift Cards to customize as a gift. Click "Next" once you've filled out the required information for each eGift Card in your order.
- You can preview an eGift Card by clicking "Preview." To continue, click "Next" at the bottom of the screen.
- Note: If you have selected too many cards, simply click "Remove" or leave those fields blank. Once you click "Next," the blank cards will automatically be removed from your order.
- The next screen provides a final opportunity to review your eGift Card order. If you are satisfied with your order, click "Add to Cart." Otherwise, click "Go Back" to modify your order.
- Once you have completed the checkout process, each Gift Card recipient will receive an email containing the eGift Card(s). In addition, you will receive a confirmation email.
Can I Order Gift Cards Over the Phone?
Of course! You can order Standard Gift Cards and eGift Cards via phone. However, personalized Gift Cards and Personalized Greeting Cards must be purchased online.
Why Can't I Order a Personalized Gift Card and Personalized Greeting Card Over the Phone?
Creating a Personalized Gift Card and Personalized Greeting Card is exactly that — personal! To that end, online personalization offers Guests the time to explore all of the great options available. Additionally, there are several steps that our Guest Service Team would not be able to assist you with, such as uploading Gift Card images.
What if I Can't Figure Out How to Order a Gift Card Online?
Not a problem! Simply call 1-800-TOYSRUS and our online Guest Service Team can help explain the process and answer any questions you have.
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Why Do I Need to Provide my Return Address When Purchasing a Standard/Personalized Gift Card Online?
In the event that your card cannot be delivered, the envelope containing your card will be returned to you at the return address you provided.
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How Do I Check the Balance on a Gift Card?
Checking your Gift Card balance is easy! First, visit the Sign In page here and follow the directions below:
- If you are a returning Guest, enter your email address and password in the corresponding fields.
- If you are a new customer, enter your email address and create a password in the corresponding fields.
- Select "Check Gift Card Balance" located under Account Features on the Sign In page.
- Enter your Gift Card number and PIN. Then, click "Check Balance."
- You can also check your Gift Card balance by calling our Guest Service Team at 1-800-TOYSRUS or by visiting any "R"Us store. Be sure to call with your Gift Card number and PIN ready.
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How Do I Redeem a Gift Card Online?
It's Easy! Just follow these simple steps!!
- Go to www.toysrus.com or www.babiesrus.com and select the items you want to purchase.
- When you are ready to checkout, click "Cart" and proceed through our regular checkout.
- Enter your gift card number...
- On the Payment page
- On the Review Your Order page
- Enter your 16-digit card number
- Enter your 4-digit PIN number. Click here for more information about PINs.
- Click "Apply Gift Cards."
- If the amount of your gift card doesn't cover your order total, you will be prompted to select an additional payment method.
NOTE: Please hold on to the Gift Cards used for your purchase, even if you have used the total value. In case of any order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your gift card at the time your order is created.
Can I use a Toys"R"Us Gift Card in a Babies"R"Us store or at Babiesrus.com?
Absolutely! "R"Us Gift Cards can be redeemed in-store or online at Toysrus.com and Babiesrus.com, unless stated otherwise.
Can I use a Toys"R"Us or Babies"R"Us Gift Card in-store?
Certainly! All "R"Us Gift Cards, except eGift Cards, can be redeemed online and in-store. eGift Cards, however, can only be redeemed online.
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What is a PIN Number and Where is it Located?
A PIN is a personal identification number that is unique to your "R"Us Gift Card. In most cases, it's located on the back of your card in the bottom-right corner. Or, if you have an eGift Card, your PIN is below the words "Card Number."
What if my "R"Us Gift Card Doesn't Have a PIN?
If your gift card doesn't have a PIN number, visit an "R"Us store to replace your card. Or, call us at 1-800-TOYSRUS (869-7787) for further assistance.
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Is There a Limit on How Many Gift Cards I Can Use on a Single Order?
Yes. You can only redeem up to five Gift Cards per order.
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Can I Still Use Promotional Codes if I Also Use my Gift Card?
Absolutely! If you place an order that can be paid for with an "R"Us Gift Card, you can also use eligible promotional codes.
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At What Point Will Money Be Deducted from my Gift Card?
Unlike a credit card, we deduct the value from your Gift Card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your Gift Card.
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Why Do I Need to Keep my Gift Card?
It's important to keep your Gift Card — even if there is no value left on it — until your order has arrived and you are completely satisfied with it. We will return value to the original Gift Card used for your order if:
- You lose or misplace your Gift Card
- You return your order
- All or part of your order gets cancelled
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What If I Lose my Gift Card, Return my Order or my Order Gets Cancelled?
Not to worry! If you lose or misplace your Gift Card, or it's stolen, simply call us at 1-800-TOYSRUS. Our Guest Service Team will be happy to assist you.
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How Can I Redeem my Gift Card at an "R"Us Store?
Simple! Present your Gift Card at the register, just as you would for any other form of payment. The amount you spend will be deducted from your Gift Card balance.
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Can I Use a Canadian Toys"R"Us or Babies"R"Us Gift Card online?
Sorry, but that's not an option at this time. Canadian Gift Cards cannot be redeemed online at Toysrus.com or Babiesrus.com.
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Are There Any Rules and Regulations Regarding Gift Cards That I Should Know About?
There are a few simple Rules and Regulations that you should know about:
- Gift Cards cannot be redeemed for cash or returned for a refund, except as required by applicable laws in some states. See store for details.
- A maximum of five Gift Cards can be applied to a single order.
- Gift Cards can be applied towards the price, gift wrap, shipping and/or tax charges for eligible items.
- Paper gift certificates purchased in Toys"R"Us stores cannot be applied to online orders.
- Gift Card purchases are not available at Google Checkout. You must complete the standard Toys"R"Us or Babies"R"Us checkout process to purchase "R"Us Gift Cards.
- The purchase of Gift Cards cannot apply towards any "R"Us promotion or promotional event. For example, when you purchase a Gift Card, the amount you spend on the Gift Card would not count toward an offer of free shipping for orders of $99.00 or more.
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Buy Fast.
- Speed through checkout - no account numbers, no waiting, no worries.
- Apply when you buy! Just choose Bill Me Later® at checkout and provide easy, top of mind information - in a few easy steps you're done.
Feel Secure.
- Secure Shopping - eliminates the hassle of digging out a credit card or entering an account number.
- "Zero Fraud Liability" Protection means you are not responsible for unauthorized charges.
- Bill Me Later® is subject to credit approval and is a credit account offered through Chase Bank USA, N.A. to US customers who are of legal age in their state of residence.
Pay Later.
- You get a monthly statement listing all of your Bill Me Later® purchases. You have the option to manage your account and pay your bill online.
- Pay in full with no additional charges or make minimum monthly payments (interest charges apply) - the choice is yours.
Do I need to be approved prior to selecting Bill Me Later® at checkout?
No, you do not need to complete an application or get approval prior to shopping. To request a Bill Me Later® account, simply select Bill Me Later® at checkout. A separate page will appear in which you: 1) verify the billing address you've already provided the merchant, 2) supply your date of birth and the last four digits of your Social Security Number for verification purposes, 3) Review and agree to the E-sign Consent, and 4) review and approve the Bill Me Later® Terms and Conditions to request a Bill Me Later® account.
Is there an Annual Fee?
No. There is no annual fee for using Bill Me Later®.
Does Bill Me Later® protect me from unauthorized charges?
Yes, Bill Me Later® provides "zero fraud liability" protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges.
And Bill Me Later® has been designed with other features to help protect against unauthorized use of your account. Your identity is validated with top-of-mind information such as date of birth and the last four digits of your Social Security Number. This means there is no account number that can be lost or stolen.
What does Subject to Credit Approval mean?
Bill Me Later® is a credit account that you can use to make purchases. The Bank will review and consider your credit report and other credit related information prior to approval.
Do you review my credit report every time I make a purchase?
The Bank does not review your credit report for each transaction. However, your credit report may be reviewed for some transactions and periodically to provide you with the maximum buying power possible.
Do I have a credit line and how much is it?
The Bank does not issue a credit line. To enhance your convenience, security and buying power, The Bank approves and extends credit for each transaction.
Where else can I use Bill Me Later®?
A growing network of merchants accepts Bill Me Later®. A complete list of the merchants that accept Bill Me Later® is provided on the Bill Me Later® website at www.billmelater.com.
How can I contact Bill Me Later® to find out more about this payment method?
Web: you may visit the Bill Me Later® website at www.billmelater.com or email your questions to customercare@billmelater.com.
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PayPal™ is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
PayPal Process
- If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to PayPal.com to complete your payment.
- Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is cancelled.
For more information, visit the PayPal Help Center.
Sign up for PayPal now.
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- How does PayPal work?
- How Do I Create a PayPal Account?
- How secure is PayPal?
- How Do I Contact PayPal Customer Service?
- How does PayPal work?
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout and choose your method of payment. Your funds are transferred immediately and securely.
Sign up for PayPal now
- How Do I Create a PayPal Account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.
Sign up for PayPal now
- How secure is PayPal?
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
Sign up for PayPal now
- How Do I Contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:
Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
Sign up for PayPal now
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Google Checkout is an alternate method for completing your order on the Toys"R"Us and Babies"R"Us website. This service allows you to make purchases across the internet with a single user account.
To get started, use the following steps:
- Click the Google Checkout button in the cart. You will be redirected to google.com.
- You may sign in to your existing Google account or create a new one.
- After you have registered, you will begin the checkout process.
- At any point during this process, you may return to the Toys"R"Us and Babies"R"Us website to browse more products, update your cart, or resume checkout using the standard checkout process.
Coupons, other special promotions, gift cards, and gift wrap are not available at Google Checkout.
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- How am I able to access the order details, order history, and tracking information of orders purchased with Google Checkout?
This information is available at Google Checkout and under the Track My Order section of the Toys"R"Us and Babies"R"Us website.
- Can a Customer Service Specialist assist me with an order that was purchased with Google Checkout?
Yes. Customer Service Specialists are able to access your order details, order history, and tracking information.
- Am I able to apply special promotions when purchasing an order with Google Checkout?
You may only take advantage of promotions that are applied prior to the checkout process. For promotions that are entered during checkout, the standard Toys"R"Us and Babies"R"Us website checkout process must be used.
- Am I able to return to the Toys"R"Us and Babies"R"Us website once I have begun the Google Checkout process?
Yes. There is a link to return to the website on each checkout page. This may be used to browse more products, update your cart, or resume checkout using the standard checkout process.
- Does the standard shipping policy apply to orders purchased with Google Checkout?
Yes. For details, please review our shipping help.
- Are there any restrictions to using Google Checkout?
Yes. You must complete the standard Toys"R"Us and Babies"R"Us checkout process if you wish to use any of the following services:
- Baby Registry purchases
- Coupon codes
- "R"Us Gift Cards
- Gift wrap and gift messaging
- Multiple shipping destinations
- Alternate payment methods not available at Google
- Who do I call with questions regarding ordering from Google?
We'd be happy to answer you questions personally by calling us at 1-800-ToysRUs or 1-888-BabyRUs. We are available 24 hours a day, 7 days a week!
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