Buy online, pickup in store
Buy online, pickup in store is a program that allows you to purchase your favorite items online, but pick them up in your local store (pending availability) usually within 2 hours of placing your order. You save shipping and get your items faster!
*We are always looking for new and exciting ways to improve the "R"Us Customer Experience. To ensure that we provide our customers with the best service possible, a Beta program allows us the opportunity to present new features or functionality in a limited and/or controlled environment to ensure that the program meets our stringent requirements and more importantly, our guests' expectations.
What are the benefits?
How does it work?
All items eligible for the Buy online, pick up in store program will have an "Eligible for Store Pickup" message. You will be presented with several options for delivery based upon your needs. If you choose the Store Pickup option, just follow a few simple steps when adding the item to your cart:
Is every item eligible for pick up?
Not all stores and items are available for the Buy online, pickup in store program. You can check each item's availability by looking for the "Eligible for Store Pickup" message on each item detail page. Click here for additional information on item availability.
Can I pick some items up at a store and have some shipped to my home?
Of course! No need to place multiple orders. Just be sure to check make the appropriate selections either when adding to your shopping cart or during checkout.
Store Pickup orders that include shipment of a Free Gift with Purchase or a Buy "X" Get "Y" Free Offer
Can I select multiple pickup stores in one order?
Yes, you can! Simply select the appropriate store locations for each item you add to cart and your order will be processed accordingly. Just remember that you will be required to pick up the order at each location selected; we do not allow anyone other than the purchaser to pick up an in store pickup order, unless a designated recipient is included to pick up the order in your place. You must include this information before you place the order. For more information on Family & Friend Pickup, click here.
Additionally, some items might have limits or restrictions which will preclude you from buying in multiple locations.
Do I pay online or in store?
Your credit card and/or gift card will be charged online. For more information, click here. Please note that the Pay in Store payment option is not available for Store Pickup orders, including Ship to Store.
Can I change the store, once I've selected it?
If during the checkout process you change your mind and decide you want to pick up the item at a different location or ship it instead, not to worry, you can edit the item in the "How to get it" section during checkout with just a few simple clicks. However once the order has been placed, there is no way to change the store location.
Store Pickup order status
Store Pickup items will display tracking information within 15 minutes after your order is placed. Click here for additional information regarding Store Pickup order status messaging.
How will I know when to go to the store?
You may go to the store after you have received the "Ready for Store Pickup" email. Please do not confuse this with any other email communication about your order such as the order acknowledgement, order status etc.
How long will the store hold my order?
Your Ready for pickup e-mail will provide you with detail for the number of days in which to pick up your order; typically, this will be 5 days from the receipt of the "Ready for Store Pickup" email. If, after 5* days, your order has not been picked up, your order will be cancelled and a refund will be processed back to original method of payment. *Note: At certain times of the year Toys"R"Us and Babies"R"Us may change the time frame in which you have to pick up your order in order to better accommodate our guests and store associates. Please be sure to check your Ready for pickup email for the exact time frame.
Do I need to bring anything to the store when I pickup my order?
Yes, you will need the following items when picking up your order:
Where do I pick up my order?
Easy! After receiving your "Ready for Store Pickup" email, go to the store that you selected as your pick up destination. Proceed to the Guest Services area and present the "Ready for Store Pickup" email along with your valid ID. The store associate will retrieve your order and complete your transaction.
Can I have someone pick up my order for me (Family & Friends Pickup!)?
Absolutely! If you would like someone else, other than yourself, to pick up your order, simply use the "Family & Friends Pickup!" option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide valid ID at the time of pick up to confirm they are the designated recipient.
How do I cancel or return my purchase?
To cancel an order placed for pick up, contact our Customer Service Specialists for assistance at 1-800-TOYSRUS (800-869-7787).
Are there any restrictions?
There are a few restrictions you should be aware of:
Click here for the Return policy for Store Pickup and Family and Friends Pickup purchases.