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Product Protection Plan for Online Purchases

We are in the process of transitioning our Buyer Protection Plan to a new provider. During this transition period, protection plans will not be available through our online stores, but will be available through our store locations. If you would like to purchase a protection plan for qualified items from your online order, please visit your local Toys"R"Us or Babies"R"Us store with the item and Packing Slip within 30 days of your purchase. The "R"Us store team will assist you with purchasing product protection.

Product Protection Plan for In-Store Purchases

Should you purchase an item from one of our store locations, the store team will be happy to help you purchase a protection plan. Please visit your local store for details.

Existing Buyer Protection Plan Customers

Plans purchased prior to February 1, 2015 will still be effective for the term of the coverage.

Existing customers can register, file, and track claims at or by calling 1-866-212-1975.