Shipping ... Made Easy!
Placing an order with Toysrus.com or Babiesrus.com? Please review the information below for more information.
What is My Total Delivery Time?
For select items, we offer an Estimated Delivery Date during checkout. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination. When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Also, if using our Pay in Store payment option, shipping is dependent upon your payment in full at the store. A good rule of thumb is to add 2 additional days if using that option.
The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...
1) The item(s) purchased
Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.
Calculating estimated shipping dates is based on several factors, including your destination address and how quickly we can obtain and assemble items for your shipment (the "usually ships within" time is listed on a product's detail page to help you gauge how quickly we can ship your order out).
To calculate your delivery estimate, simply take the time called out in the "Availability" section on the product detail page ("Usually leaves warehouse in..." or what we refer to as "Processing Time") and add the time it takes a package to travel from our facilities to your destination address, based on the shipping method you've selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we're able to ship them to you. Also, please don't forget to add 2 additional days to the "Usually leaves warehouse in/Processing time" timeframe if using our Pay in Store payment option.
What Shipping Options Are Available?
* Please check the product detail page for processing time, as processing times differ by item. This information is located in the Buy Online box and begins with "usually leaves warehouse in..."
Calculating Your Delivery Date: Pre-Order Items
Pre-Order items are available for purchase on the Toys"R"Us and Babies"R"Us website in advance of the manufacturer's general public release date. Pre-Order items are shipped directly to you once the stated release date arrives and you will be notified of your order status via email. You will not be charged for any item until it is shipped to you. Expected shipment time for each item will be shown in your cart. Please note, expected shipment times appearing in your cart specify when an item is expected to leave our warehouse, not when it will arrive at its final shipping destination. Release dates may vary based on the manufacturer.
How much will my Shipping Costs be?
If you've selected to ship items, at checkout, you will be prompted to choose a shipping method. However, some items can only be shipped using the Standard Shipping option. Shipping costs are determined by:
1) The destination of your item(s)
Your total shipping will be calculated automatically during checkout prior to the completion of your order.
Shipping costs for orders are based on the total order weight. An order containing multiple items typically receives a volume-shipping discount. This means your total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart. You will be provided with your order's actual total shipping cost during checkout.
Shipping policies and delivery windows are subject to change so if you have any questions, please feel free to contact our customer service team at 1-800-TOYSRUS or 1-888-BABYRUS!
If you've selected Store Pickup (offered on select items) you avoid shipping charges and get your order faster!
How can I tell if an Item is Available for Purchase?
If an item is available for purchase on our site, you will see a red "Add to Cart" button on the right-hand side of the product detail page. You should also note the "Availability" section, just above the "Product Detail" section. You will be able to see if the item is "In-Stock", and how long it takes to leave the warehouse should you choose to purchase it.
If you do not see the red "Add to Cart" box, the item is temporarily out of stock and cannot be ordered at that time. However, you do have the option, on most items, to add an out of stock item to The Baby Registry or Wish List!
If you ever have a question about an item's availability, please feel free to call 1-800-TOYSRUS or 1-888-BABYRUS. An online specialist can assist you with your questions and can even place a phone order for you!
Any option that has a green checkmark next to it means that it is available.
Any option that has a grey "x" indicates that it is not available.
How Are Oversized Items Handled?
Some heavy or oddly shaped items must be shipped alone using a freight trucking company. Usually, oversized Items arrive in 7-14 full business days after leaving our warehouse. Business days are Monday thru Friday, excluding federal holidays within the United States. Some larger and heavier items can only be sent via ground freight, and it's important to note that the freight trucking company is not responsible for unloading the item from the truck, or carrying the item inside. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item. If you are sending this item as a gift, please include the recipient's phone number so the recipient can be contacted in the event the delivery needs to be scheduled.
Can I ship to Multiple Addresses?
Yes, you can ship to multiple addresses within the same order. Shipping to multiple addresses allows you to send products in your cart to more than one shipping address in just one order. For example, if you would like to send items in your order to two different addresses, on the Address page in checkout, select the "Ship to multiple addresses" option. You can also select a different shipping method for each item. You do not need to place separate orders. For more information on shipping to multiple addresses, see our Checkout section of Help.
How Can I Get My Items to Arrive Faster?
For most items, you will be given the option of selecting 1 of 3 different shipping methods:
The method that you choose determines how quickly your item will arrive. For more details, go to the Delivery Time section of Help here.
Please note: Some oversized items may only have the standard freight option and will arrive 7-14 business days after leaving our warehouse. Additionally, if using the Pay in Store payment option, your order will not ship until your payment is made in full. You will have 48 hours to pay for your order or it will be cancelled.
Can I Change my Shipping Method After I have Placed My Order?
At this time, no changes can be made to an order once it has been submitted. In order to select the appropriate delivery time for your needs, please refer to Estimating Delivery Time.
If I choose Express Shipping, will I get my order the next day?
It depends... Your order needs to be placed and dropped into our warehouse system prior to 12:00 pm EST in order for it to ship the same day. It usually takes several hours for your order to drop into the warehouse system, so a good rule of thumb is to allow at least 2 hours for that to occur. If you miss this timeline, your order will be processed that day but will not ship out until the next business day. Also, please note that there are no weekend pick-ups or deliveries so you'll need to take that into consideration as well. Additionally, if you select our Pay in Store payment option, your payment must be received in full prior to your order shipping.
ShopRunner FREE 2-Day Shipping - How quickly can will my items arrive?
ShopRunner is our Membership only Free2-Day-Shipping program. "2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. Certain factors can result in longer delivery times; including the time of day you place the order. Please click here for details. For additional ShopRunner information or to sign up for this great program click http://www.toysrus.com/shoprunner/.
Are There Any Rules And Restrictions I Should Know About?
Please be aware of the following in order to assist you with your shipping selections and needs:
Please allow for additional shipping and handling time for all oversized products shipping via a freight trucking company. These products cannot be expedited. Get more details about the delivery of your oversized products.
How Do I Track My Order?
Easy! Tracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our warehouse, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on the Toys"R"Us and Babies"R"Us website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:
1) The type of product you purchased
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the Toys"R"Us and Babies"R"Us website will not offer tracking information, but will still offer order status and other details.
Store Pickup orders will not be assigned tracking numbers. Order status for Store Pickup orders will be available within 15 minutes in the "Order Status/Tracking" area of our website. Order status will also be communicated via the order emails.
For information on Store Pickup order status, click here.
How is order status different from tracking information?
Your Order Status is supplied by Toys"R"Us and Babies"R"Us, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide Tracking Information which will allow you to keep track of your order from the time it leaves our warehouse to the time it reaches its destination*. The tracking information is accessible from "Your Order History" on our website when it becomes available.
*Carrier-provided tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.
For information on Store Pickup order status, click here.
What if the estimated delivery date has passed and I still don't have my order?
Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links. It's also important to note that if you selected our Pay in Store payment option, your order will not ship until payment is received in full.
Orders that are shipped via a trackable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:
If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-800-ToysRUs or 1-888-BabyRUs.