Toys"R"Us/Babies"R"Us : Help Desk
Thank you for visiting Toys R Us. If you need assistance with shopping on our site, please call us at 800-869-7787 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
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Online Help

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, processing time in our warehouse, the shipping method you select and the shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email and in the My Account section on the website. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

For more information about the shipping options you have, visit our Shipping Costs page. If you'd like to learn more about tracking your order, visit our Order tracking help page.