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I have a question about promotional codes



How to take advantage of a current promotion

Applying a current promotion to your order is easy! All you need to do is follow the steps below...

How to redeem promotional codes:

  1. Enter the code(s) in the "Promotional Code" field on the Payment page and then click "Apply." Codes are CaSe SeNsItIvE.
  2. Promotional codes need to be entered one at a time. Using multiple promotional codes might void promotions that have already been applied.
  3. Promotional codes can be applied up to your order's total value.
  4. If accepted, the code will display with a "Status: Applied" message, and your discount will appear in the payment summary. If you add or delete a promotional code, your payment summary will refresh accordingly.
  5. If not accepted, the code will display with a "Status: Not Applied" message. Here are possible reasons your code wasn't processed:
    • You have not added all of the required items to your cart (including any gift with purchase items).
    • Many codes are one-time use. You've already used this code on a previous order.
    • Your order has not met all of the promotional requirements. (Note: Not all items are eligible for all promotions.)
    • The code entered was not within the valid effective dates.

If you've confirmed none of the reasons above are applicable, please contact our Guest Service Team at 1-800-TOYSRUS.


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I am not able to take advantage of your current promotion and need some help

Because of the time sensitivity of our promotions, if you are experiencing difficulties with one of our promotions please feel free to call 1-800-ToysRUs (1-800-869-7787) or 1-888-BabyRUs (1-888-222-9787). An online specialist can assist you with your questions and can even place a phone order for you! If you prefer to email us, please select the, "Contact Us" button below and you will be requested to fill out an email form. A Customer Service Specialist will personally respond to your question within 24 hours.

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I have a question relating to a topic other than what is above

If none of the questions above meets your needs, please select the, "Contact Us" button below and you will be taken to our email form. Simply fill the form out and a Customer Service Specialist will personally respond to your question within 24 hours.

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