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I have a question about a return



How to Return an Item

Sorry to hear that you need to return an item from your order. Please follow the simple steps below for returning online, or in-store. Please note that not all online items are eligible for in-store returns. If you choose to return your order in-store, we encourage you to check with your store management team to determine the eligibility of your return.

Items purchased online at the Toys"R"Us & Babies"R"Us website may be returned directly to our return center. Please see the Return Policy below for instructions. Most items may also be returned to your local Toys"R"Us or Babies"R"Us store. Please check your packing slip for the words: "Not returnable in stores." If you are returning your online purchase to a retail store, please note:

  • Refunds for items returned to a Toys"R"Us or Babies"R"Us store will be in the form of store credit only.
  • All returns made at a Toys"R"Us or Babies"R"Us store will be subject to the applicable store return policy.

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Online Return Policy

  • Toys"R"Us & Babies"R"Us online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center.
  • A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
  • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for additional details.

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Instructions

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

  1. Send the item in its original packaging.
  2. Pack the item carefully so that it will not be damaged during the shipping process.
  3. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
  4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
  5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:

         Toysrus.com Return Center
         2829 Rohr Road
         Groveport, OH 43125

Toys"R"Us In-Store Return Policy

Toys"R"Us will gladly accept returns made within 90 days of the purchase date for most items. Items excluded from this policy are video games, accessories, and systems; computer software, VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles; consumer electronics and select wheels and outdoor equipment/items. See below for our return policy for the items listed above when accompanied by a receipt.

Please follow these easy steps when returning an item:

  1. Be sure to bring your dated purchase receipt.
    Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts. We will not accept any returns or exchanges without a receipt.
  2. Please keep all packaging and accessories.
    Please bring all original packaging, accessories, and instruction manuals that came with the item you are returning back to the store.
  3. Please return items within the appropriate time period.
    We will be happy to exchange items within 90 days from the date of purchase, or offer you a refund in the form of merchandise credit as long as the items are accompanied by a dated receipt.

    We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics.

Return Guidelines for Video Games, Accessories, and Systems/Computer Software/VHS Cassettes/DVDs/Music/Electronics/Radio-Control Items/Trading Cards/Collectibles/ Consumer Electronics

We will accept returns of the following items within 45 days from the date of purchase: video games, accessories, and systems; computer software; VHS cassettes; DVDs; music; electronics; radio-control items; trading cards; collectibles and consumer electronics .The original, dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory-sealed package. If the item has been opened, it can only be exchanged for an identical item. Refunds and exchanges will not be given without a dated receipt.

Return Guidelines for Select Wheel and Outdoor Equipment/Items

We will not accept returns on some opened items purchased from our pool and water slide category; specifically from the following manufacturers; General Foam, Intex, Little Tikes and Manley. For the convenience of our customers, these manufacturers have set up toll free customer service lines to handle all questions, problems and defective merchandise.

  • General Foam 1-800-813-0206
  • Intex 1-800-234-6839
  • Little Tikes 1-800-321-0183 (Please select option 1)
  • Manley 1/800-434-6178

If you have further questions about our return policy, please speak to a member of the management team in our stores, or call 1-800-ToysRUs (1-800-869-7787). We will be happy to assist you.

Babies "R" Us In-Store Return Policy

The Babies "R" Us return policy makes exchanging gifts easy. Simply return the item within 90 days from the date of purchase (45 days for VHS/DVD returns) with the receipt or gift receipt, and we will gladly help you choose an alternative item or issue store credit. If you don't have your receipt, in most cases Babies "R" Us stores can verify purchases made within the last 90 days made via credit card or when made from a baby registry.

TO RETURN AN ITEM WITH THE RECEIPT:
Simply follow these easy steps:

  1. Be sure to bring your dated purchase receipt.
    Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts.
  2. Please keep all packaging and accessories.
    Please bring all original packaging, accessories, and instruction manuals that came with the item you are returning back to the store.
  3. Please return items within the appropriate time period.
    We will be happy to exchange most items within 90 days from the date of purchase, or offer you a refund in the form of merchandise credit. Please note that VHS/DVD returns should be returned within 45 days from the date of purchase.

TO RETURN AN ITEM WITHOUT THE RECEIPT:
Some items may be returned without a receipt, but please keep the following in mind:

  1. In most cases we can verify purchases made within the last 90 days via credit card or if the purchase was made from a baby registry and will issue a credit to the credit card used to make the purchase or in the form of a store credit for gift purchases from a baby registry.
  2. We do reserve the right to refuse a refund without a receipt.
  3. For a non-receipted refund, you will need valid identification. Valid forms of identification accepted at Babies"R"Us include:
    • Driver's License
    • State ID
    • Military ID
    • Passport
    • Resident Alien ID
  4. We will give you store credit. We cannot exchange items without a receipt, but we will give you store credit that can be used toward future purchases.
  5. You will receive store credit for the lowest price of the item in the last 30 days. The amount of the store credit issued will be the lowest promotional price of the item within the last 30 days.
  6. A special notice for customers in Connecticut, Massachusetts and Rhode Island:
    Customers returning items purchased in these states without a receipt will not receive any credit for sales tax.

Return Guidelines for VHS/DVD Items
VHS and DVD items can be returned within 45 days of the purchase date. The original, dated receipt is required for a refund or exchange, and the item must be returned in its unopened, factory-sealed package. If the item has been opened, it can only be exchanged for an identical item. Refunds and exchanges will not be given without a dated receipt.

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