For items that cannot be returned to a local store, please follow the directions below:
If the item was delivered by a truck service, please call customer service at 1-800-ToysRUs or 1-888-BabyRUs for assistance with your return, otherwise...
Review your packing slip
Follow the directions for a return, which can be found on the packing slip, and note the following:
Toys"R"Us & Babies"R"Us online purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to Return Center address on your packing slip.
A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. If you are returning an item because it is damaged or defective, please click here for additional details.
Please follow the instructions below when packing and sending your product for return:
Send the item in its original packaging.
Pack the item carefully so that it will not be damaged during the shipping process.
Include a copy of the packing slip.
Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
The Return Center
2829 Rohr Road
Groveport, OH 43125
To return a damaged or defective item, please contact our customer service team by phone at 1-800-TOYSRUS (1-800-869-7787). Our customer service team will provide you with a prepaid return shipping label and pickup instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.
Many of the products that are sold on the Toys"R"Us and Babies"R"Us website come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.