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Toys "R" Us Layaway Program

The Toys"R"Us Layaway Program is easier than ever with online payments! Buy in-store and have the convenience of making payments during a visit to your local store or online. It's fast, and it's convenient!

Frequently Asked Questions

Here are some commonly asked questions, but if you still have others that need to be answered feel free to call us at 1-800-ToysRUs (1-800-869-7787)
Donít see your order?
Click here: to be able to input your order # and check your balance due or make a payment.

How long is a layaway contract?
Layaway contracts are 90 Days.

Can I have multiple layaway accounts?
Yes. We don't limit the number of layaways you may have at any one time.

Is there a minimum purchase amount to be eligible for layaway?
There is no minimum purchase amount to be eligible for layaway.

Are there any set-up or cancellation fees?
There is a minimal $5 set-up fee and we do charge a cancellation fee. Upfront fees are waived during promotional "Free Layaway" period. In Rhode Island and Ohio, you may cancel your order within 14 days without any cancellation fee and re-order any items at that time. In Maryland, there is no cancellation fee for orders cancelled within 7 days of the order. Also in Maryland, if the price of the item you order is reduced within 10 days of your order, you are entitled to a credit for the difference in price.

Can I change or add items to my layaway?
We do not allow changes or additions to an existing layaway. If you wish to make changes, you will need to cancel and open a new layaway account. Layaway cancellations may result in our standard layaway cancellation fee - see Layaway Cancellation Fee Schedule below.

After my contract is paid in full, when can I pick up my order?
If you make your final payment in store, your order will be ready to take home with you immediately following your payment. If you make your final payment online, you will receive an email indicating that your order is ready to be picked up.
Please note, if you've purchased items that need to be shipped to the store, the items will ship once final payment is received.

How much do I have to pay to start my layaway?
A deposit of at least 10% of the total price of your order and a $5 service fee are due when the merchandise is put into Layaway. Upfront fees are waived during promotional "Free Layaway" period. You may make additional payments at any time, but payments must be made every 30 days as follows: 40% of the total price of the order within thirty (30) days; 70% within sixty (60), and the total price of the order must be paid within ninety (90) days or prior to the end of the Holiday Layaway period, whichever is earlier. (See a Team Member for details on Holiday Layaway period dates.) In Maryland, the service fee is limited to $1 for goods $500 or less, and $5 for goods over $500.

How do I find my layaway order number?
Your layaway order number is located at the top of your store register receipt, which you received when you created your order.