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"R"Us Gift Cards
Can I Purchase a Gift Card Online?
You bet! You can select from a great assortment of pre-designed cards or, you can design your own Personalized Gift Card!
How Can I Purchase a Gift Card Online?
It's Easy! Just follow these simple steps...
Can I Order Gift Cards Over the Phone?
Yes, you can! Please note that only standard Gift Cards can be ordered over the phone. Personalized Greeting Cards and Personalized Gift Cards must be purchased online.
Why Can't I Order a Personalized Greeting Card and Personalized Gift Card Over the Phone?
Creating a personalized Greeting Card and Gift Card is exactly that, personal! To that end, we feel that customers would prefer the opportunity to take their time in the creative process to explore all of the great options that are available to them! Additionally, there are several steps that the customer service support team will not be able to assist you with, such as uploading your graphics.
What if I Can't Figure Out How to Order a Personalized Greeting Card and Personalized Gift Card?
Not a problem! Simply call 1-800-TOYSRUS and an online specialist can explain the process to you and answer any questions you may have!
Why Do I Need to Provide my Return Address When Purchasing a Gift Card Online?
We require your return address so that in the event that your card cannot be delivered, the envelope containing your card will be returned to you at the address that you provide.
How Do I Check the Balance on a Gift Card?
Checking your "R"Us Gift Card balance is easy. Visit www.toysrus.com/qcbalance and you will be directed to the Sign-in Page. You can also check the gift card balance using the QR code on the back of your gift card!
How Do I Redeem a Gift Card Online?
It's Easy! Just follow these simple steps!!
NOTE: Please hold on to any Gift Cards used for your purchase, even if you have used the total value. In case of an order adjustment or cancellation, we will issue credit to the original tender. Additionally, we'd like you to note that funds will be deducted from your gift card at the time your order is created.
Can I use a Toys"R"Us Gift Card in a Babies"R"Us store or at Babiesrus.com?
Absolutely! "R"Us Gift Cards are universal - no matter what "R"Us logo is displayed on the card, it can be redeemed at Babies"R"Us or Toys"R"Us, or online at www.babiesrus.com or www.toysrus.com unless stated otherwise.
What is a PIN Number and where is it Located?
A PIN is a personal identification number that is unique to your "R"Us Gift Card. It is located on the back of your card in the bottom-right as shown in the picture below:
What if my "R"Us Gift Card does not have a PIN?
If your "R"Us Gift Card does not have a PIN, do not enter a number in the PIN box.
Is there a Limit on How Many Cards I Can Use On An Order?
Yes. You can redeem up to five Gift Cards per order.
Can I Use Promotional Codes if I Use My Gift Card?
Absolutely! You can use eligible promotional codes when placing an order that can be paid for with an "R" Us Gift Card.
Why Do I Have To Enter My Credit Card Information If I am Paying With A Gift Card - Are You Going To Charge My Credit Card?
Not to worry! We will not charge your credit card unless the value of your order is greater than the value on your Gift Card. If this is the case, we will charge your credit card for the balance of the order at the time of shipment.
When Do You Deduct The Money From My Gift Card?
Unlike a credit card, we deduct the value from your card right after your order has been submitted. In the event that all or part of your order is cancelled, the value that was deducted will be added back on to your gift card.
Why Do I Need To Keep My Gift Card?
It's important to keep your Gift Card, even if there is no value left on it until your order has arrived and your are completely satisfied. If you lose or misplace your gift card, and you return your order, or all or part of your order gets cancelled, we will return the value to the original card used.
What If I Lose My Gift Card But I Return My Order Or It Gets Cancelled?
Not to worry! If you lose or misplace your card, or it's stolen, simply call us at 1-800-TOYSRUS! A customer service specialist will be able to assist you!
How Can I Redeem My Gift Cards at an "R"Us Store?
Simple! Present your Gift Card at the register, just like you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.
Can I Use a Canadian Toys "R" Us or Babies "R" Us Gift Card online?
Sorry, but that's not an option at this time. Canadian Gift Cards may not be redeemed online at www.babiesrus.com or www.toysrus.com.
Are There Any Rules and Regulations Regarding Gift Cards That I Should Know About?
There are a few Rules and Regulations and are really very simple...
We can gift wrap most items for a nominal fee, and we also offer free gift messages and receipts. To view available options, click the "Yes" checkbox during checkout. You can choose and edit your gift selections on the Shipping & Gift Options page and on the Review page.
Steps to Selecting Gift Wrap:
Our Gift Message option allows you to personalize items that you are shipping to someone else. This service is quick, easy and free! Gift messages are available on most products and will be noted during checkout on the appropriate products in your order.
You can add a gift message during checkout on the Shipping & Gift Options pages. Select the "Yes, I want a FREE gift message on the gift receipt" option when choosing your shipping method. Then, click "Continue Checkout." On the next page, you can enter your gift message in the field.
Gift Services - Very Important Baby (V.I.B.) Card
Very Important Baby (V.I.B.) Cards:
What is the Very Important Baby (V.I.B.) card?
The Very Important Baby (V.I.B.) card is a reloadable gift card that you can use to purchase all of baby's important essentials?diapers, wipes, formula and baby food! When family, friends, or Moms load funds onto the V.I.B. card, "R"Us will add a 10% bonus contribution (up to $200 per year) within 24 to 48 hours. For example, if $100 is loaded onto the V.I.B. card, "R"Us will contribute $10, for a total of $110.
How do gift-givers use a Baby Registry to add funds to a V.I.B. card?
Gift-givers can add funds to a registered Mom's V.I.B. card in store or online at Babiesrus.com. To add funds in-store, obtain a registry printout and a Team Member can complete the transaction at the register. To add funds online, gift-givers simply add the V.I.B. card to the cart from your Baby Registry, select the dollar amount to be added, and proceed through checkout.
How much money can gift-givers add to a V.I.B. Card?
There is no limit to how much a gift giver can add to your V.I.B. Card. However, the V.I.B. card can hold only a maximum balance of $1,800 from gift-giver or cardholder contributions at any given time.
However, there is no limit on the number of times that the card can be re-loaded to reach that amount. V.I.B. cardholders can earn a maximum of $200 bonus dollars per year based on the anniversary of the card's activation date.
Does the money added to the V.I.B. card by gift-givers and cardholders, or the bonus contributions, expire after a certain period?
Funds added to a V.I.B. card by gift-givers and cardholders do not expire. However, bonus dollars added to a V.I.B. card expire after 12 months, if unused. Each time you use your V.I.B. card to make a purchase, your bonus dollars will be applied first, so that you don't have to worry about your bonus dollars expiring.
How much in V.I.B. bonus dollars can be earned?
Cardholders can receive up to $200 bonus dollars per year. When the maximum bonus is reached, the card will reset on the anniversary of the card's activation date.