Help

FAQs

I have a question about an order that I placed.

All products referenced on our site are sold by Target.com. Please reference their Help section for more information about your order.

Why do ToysRUs.com orders go to a Target.com website?

Tru Kids has relaunched ToysRUs.com as a content website that automatically links consumers to Target.com to purchase products.

Consumers browsing toys on ToysRUs.com can click “Buy Now at Target.com” to be automatically linked to the same product page on Target.com to complete their purchase.

Guests will be able to take advantage of the great benefits when shopping Target.com, including free two-day shipping or order pickup, same-day delivery with Shipt, Target Circle loyalty benefits, easy in-store returns and 5% off when using a Target REDcard. 

Does Target ship the product directly to the guest?

Yes. Consumers can take advantage of Target’s suite of fulfillment options including free shipping, order pickup or same-day delivery with Shipt.

Does REDcard work with purchases coming from ToysRUs.com?

Yes. Consumers will be automatically linked to Target.com to complete sales transactions and can take advantage of 5% off when using a Target REDcard.

Can consumers get their ToysRUs.com orders in the same ways they are used to ordering and receiving their Target orders?

Consumers will be able to take advantage of great benefits when shopping Target.com, including free two-day shipping, same-day curbside or store order pickup, same-day delivery with Shipt, Target Circle loyalty benefits, easy in-store returns and 5% off when using a Target REDcard. 

With Target’s same-day pick-up and delivery options, Toys“R”Us customers will be able to get their online purchases faster than ever – an online order can be ready for pickup or delivery to most U.S. households in as soon as one hour.

Who is behind the relaunch of the Toys "R" Us stores in the US?

Tru Kids Brands , the proud parent of the Toys "R"Us, Geoffrey the Giraffe and Babies"R"Us brands and b8ta, the software-powered experiential retailer have entered into a joint venture to bring Toys "R"Us stores back to the United States and reimagine the toy retail experience for kids and families.

What is different between the new Toys "R"Us and the old Toys"R"Us stores?

The new Toys"R"Us stores will serve as must-visit destinations for kids to learn, play, and fall in love with the latest and most popular toys, and for parents to have fun with their children and ignite their own childlike sense of play. The stores will be highly interactive with new events and activities every day, from seeing toys displayed out of the box to test before making a purchase, to visiting different brand stations to driving learning through play embracing STEAM, or just having fun with Geoffrey® the Giraffe in the open playspace.

How can I be notified when Toys"R"Us comes to my city or when new products are featured at the store?

Follow Toys"R"Us on  FacebookInstagram and Twitter for updates and announcements on when we will be launching in a city near you. Check back at toysrus.com for store and product news.

Will you honor previously issued Toys"R"Us gift cards, store credit, rewards points, Groupon or other coupons?

Unfortunately, we cannot. Pursuant to the Toys "R" Us, bankruptcy in March 2018, consumers were given the opportunity to redeem their gift cards prior to stores closing. As we are an entirely new entity, it is impossible to honor any financial agreements made by the previous company.

I purchased an item at your stores prior to them closing and I need assistance with a warranty claim or replacement part. Can you help?

Please visit the manufacturer's website for assistance.

Will there be baby products at the new locations/when are Babies"R"Us stores opening?

The new Toys"R"Us stores will not feature baby products. Plans to bring back Babies"R"Us in the United States are underway, and Tru Kids will provide additional detail as it becomes available.

Are there career opportunities with the new Toys "R" Us?

We have numerous exciting and rewarding career opportunities at all levels as we look to bring back the Toys"R"Us brand in the US. We encourage you to stay in touch with us on our career page for news and opportunities.

I want to be a supplier/service provider for Toys"R"Us. How do I do that?

Please direct all inquiries to info@toysrus.com.