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Price match

price match guarantee! We've got it and we'll match it! Simply come in store and show us the same item in a competitor's printed ad, selected online retailer's website or our website. price match guarantee! We've got it and we'll match it! Simply come in store and show us the same item in a competitor's printed ad, selected online retailer's website or our website.

With our Price Match Guarantee, you can be confident that you're getting the product you want at a competitive price! Here are the basics: Read our FAQ

  • We'll honor a price match for in-store purchases. Simply go to Customer Service for assistance.
  • Items purchased must be identical to the items advertised - same brand, same size, same style and function - although variances in color will be accepted
  • The original, complete competitor ad, with valid dates, must be presented at time of purchase. Advertisements presented via smartphone must be displayed on competitor's website or app. Online prices must be verifiable via competitor website.
  • A price match will be granted at the time of purchase or within 7 days of purchase date with a valid receipt
  • When two or more of the same item are purchased, price match will be limited to two of those items.
  • Prices are matched after decucting any Toys"R"Us and/or Babies"R"Us coupon savings and other offers from our price.

We do match:

  • Identical items in local retail competitors' print advertisements - same brand, same size, same style and function, although variances in color will be accepted.
  • Pricing of an exact item at a competitor location that is the result of a single item percentage (%) off discount or coupon, such as a competitor coupon for 20% off a single item.
  • Toysrus.com and Babiesrus.com online pricing.
  • These competitors and their websites:

    Amazon

    Baby Depot

    Barnes & Noble

    Best Buy

    buybuy BABY

    diapers.com

    Fred Meyer

    GameStop

    Hobby Lobby

    JCPenny

    Kmart

    Kohl's

    LEGO

    Macy's

    Meijer

    Michael's

    Sears

    Target

    Walmart

    YoYo.com

We don't match:

  • Competitors' "buy one get one" offers
  • Competitors' "gift with purchase" offers
  • Out-of-stock or limited quantity items
  • A competitor's price that is a result of a promotion that requires a minimum spend (ex. Save $10 when you spend $50), or that has other conditions, such as storewide or category-wide coupons
  • Advertisements and website with typographical pricing errors
  • Any competitor's advertised store or online pricing for Thanksgiving through Cyber Monday
  • Competitors' online pricing that is limited to one day or less (e.g. doorbuster items, one day deal, 6-hour sale, evening sale)
  • Subscriptions, Services or Marketplace products (i.e. pricing from a 3rd party selling products via a competitor site)
  • Clearance, closeout, damaged product, used, refurbished, open packages or liquidation sales

FAQ:

What's the price matching policy for Toys"R"Us and Babies"R"Us stores?

We will match the lowest advertised price if you find an item at Toys"R"Us or Babies"R"Us that is currently available for less at Toysrus.com, Babiesrus.com, selected online competitors, or in a Toys"R"Us or Babies"R"Us, or a competitor's local printed or digital ad. Price matches may be requested at the time of purchase or price adjustments can be made within 7 days of purchase by visiting Customer Service. The full list of online competitors can be found below or at Customer Service

What's the price matching policy for Toysrus.com and Babiesrus.com?

Price match is for in-store purchases only

Do you price match other Toys"R"Us and Babies"R"Us stores?

In any instance where Toys"R"Us and Babies"R"Us stores vary in pricing, we will match the lower price of an identical item at another Toys"R"Us or Babies"R"Us store.Some exclusions may still apply in cases of clearance or liquidation, as those items are not eligible for Price Match.

What is considered a local retail competitor?

A local retail competitor for store purchases includes the following. We match both their in-store and online pricing for identical, advertised items.

Amazon

Baby Depot

Barnes & Noble

Best Buy

buybuy BABY

diapers.com

Fred Meyer

GameStop

Hobby Lobby

JCPenny

Kmart

Kohl's

LEGO

Macy's

Meijer

Michael's

Sears

Target

Walmart

YoYo.com

The in-store Customer Service must be able to confirm the price on the local competitor's website or ad in order to complete the price match. if the price cannot be confirmed, we may decline to price match.

What are the Price Match Guarantee exclusions?

Clearance, closeout, damaged, used, refurbished product, open packages or liquidation sale prices are not eligible.

Is there any difference between item prices on Toysrus.com and Babiesrus.com and in Toys"R"Us and Babies"R"Us stores?

Pricing, promotions, styles and availability may vary by store and online. If you find an identical item sold in Toys"R"Us or Babies"R"Us stores available for less on Toysrus.com and Babiesrus.com, we will match the online price.

What qualifies as proof of a price?

For local printed ads, present the entire printed advertisement. Photos or photocopies of the ad cannot be accepted as verification of a competitors printed ad. Digital versions of printed advertisements are accepted. For online prices, simply present the price on your mobile device from a qualifying competitor's website, Toysrus.com or Babiesrus.com. Our Tem Member will then verify the match.

Does an item have to be in stock to receive a price match?

Competitor online items must be in stock at the time a price match is requested. Guests who visit a Toys"R"Us or Babies"R"Us store due to out of stock issues on Toysrus.com or Babiesrus.com may request a price adjustment at Customer Service when applicable. Rain checks are not given for price match requests if items are out of stock at a store, Toysrus.com or Babiesrus.com.

Can I use a coupon when price matching?

All eligible coupons and discounts will be applied before the price match is made. We will match pricing of an exact item at a competitor location that is the result of a single item percentage (%) off discount or coupon. We will not match a competitor's price that is a result of a promotion that required a minimum spend (ex. Save $10 when you spend $50) or that has other conditions, such as storewide or categoy-wide coupons.

Does Toys"R"Us or Babies"R"Us price match Subscriptions, Services and Free Shipping?

Toys"R"Us and Babies"R"Us do not price match any subscriptions, services (including Delivery & Installation plans), or pricing of Marketplace products (i.e. pricing from a 3rd party selling products via a competitor site).

Can a Team Member discount be used when price matching an item?

A Team Member discount can be used when price matching.

If an item I previously purchased is now a part of a Toys"R"Us or Babies"R"Us Buy One, Get One free (BOGO) or Gift with Purchase (GWP) promotion, can I get an adjustment?

If your purchase was made at Toys"R"Us or Babies"R"Us within the allowable price adjustment period (7 days), and the price point of all applicable items being purchased are clearly listed, we will grant a price match for you to receive the BOGO or GWP offer. The items that were purchased to qualify for the BOGO or GWP item will receive the current retail price with the promotion

What do I do if I find an error on Toysrus.com or Babiesrus.com

Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updated throughout the site and in our advertising on other sites.

We don't guarantee the accuracy or completeness of the information on Toysrus.com and Babiesrus.com, including prices, product images, specifications, availability, and services. Toys"R"Us, Inc. reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. If you find an error or notice something that doesn't look right, please contact Toys"R"Us Customer Service at 1-800-TOYS-R-US. We apologize for any inconvenience.