Terms & Conditions

Frequently Asked Questions

Please Note: Eligibility to participate in the Very Important (V.I.B) program ended on April 1, 2014. The last day for cardholders to add funds to their V.I.B. card and receive the 10% bonus was April 30, 2014.

10% Bonus Earnings expire 12 months from the day the funds were applied to the card. This expiration date applies only to Bonus Earnings portion of the card’s funds. There is no limitation on other funds remaining on the card. This FAQ section includes details for current V.I.B. cardholders.

What is/was the Very Important Baby (V.I.B.) card?

The Very Important Baby (V.I.B.) card was a reloadable gift card that could be used to purchase only diapers, wipes, formula and baby food. However, current V.I.B. cardholders who still have cards with remaining funds may now use their card in-store only to purchase any items with the exclusion of special orders, delivery, layaway and other transactions placed through the customer fulfillment system.

Where can I use my V.I.B. card?

At this time, the V.I.B. card is valid for in-store purchases at all Babies“R”Us and Toys“R”Us stores in the United States and Puerto Rico, excluding outlet locations.

Can I currently load money onto my V.I.B. card online?

At this time, funds can no longer be added to a VIB card. The last day to add funds (and receive the 10% bonus) was April 30, 2014. Please note that 10% Bonus Earnings expire 12 months from the day the funds were applied to the card.

How do gift-givers use my Baby Registry to add funds to my V.I.B. card?

We’re sorry, but the last day for gift-givers to add funds was April 30, 2014. Don’t forget - 10% bonus earnings expire 12 months from the day the funds were loaded on the card.

How much money could gift-givers have added to my V.I.B. Card?

The last day to add funds to the V.I.B. gift card was April 30, 2014. The V.I.B. card could hold a maximum balance of $1,800 from gift-giver or cardholder contributions at any given time.

Does the money added to the V.I.B. card by gift-givers and cardholders, or the bonus contributions, expire after a certain period?

Funds that were added to a V.I.B. card by gift-givers and cardholders do not expire. However, the 10% Bonus Earnings that were added to your V.I.B. card expire 12 months from the day the funds were applied to your card, if unused. Each time you use your V.I.B. card to make a purchase, these Bonus Earnings will be applied first, to ensure you take full advantage of these extra dollars.

How can I check my V.I.B. card balance?

You can visit the Reward"R"Us website at Toysrus.com/myrewards to view your V.I.B. account balance and accrued V.I.B. bonus dollars.

How much in V.I.B. bonus dollars can be earned?

You could have received up to $200 bonus dollars per year.

PLEASE NOTE: Since the program has ended, once all funds have been depleted from your V.I.B. card, it will not reset and you will no longer be able to use it.

What happens if I return merchandise that I previously purchased using my V.I.B. card?

Refunds for merchandise previously purchased with at V.I.B. card will be issued on a Toys“R”Us and Babies“R”Us gift card.

What should I do if my card is lost?

Please call Guest Services immediately at 1-888-222-9787 to report your missing card.